Top

Category: Information Technology


Customer relationship management, Department management, General organization management, Information Technology

Outsourcing to a Call Center: How Will This Profit Your Business?

March 19, 2018

Via: Small Biz Club

It doesn’t matter if you own a product-based company or a service-oriented business; what matters is that you established an important objective, namely providing excellent customer satisfaction. Over the years, you implemented different solutions in order to provide prompt, correct […]


Department management, Information Technology

The Next 10 Websites You Should Visit for Success as a Business Leader

March 6, 2018

Via: Small Business Trends

Having a mind open to learning new things and being flexible are two hallmarks of a strong and successful business leader. As a businessperson, whether you are running a corporation or are just flying solo, you will have to learn […]


Department management, General organization management, Information Technology, Strategic planning

The 3 D’s That Kill Businesses: Debt, Divorce, and Death

February 23, 2018

Via: Small Biz Club

Hardly anyone creates a company while also imagining the worst possible thing that could happen to it. Instead we envision success, milestones, and creating revenue for both the business and for your family. But unfortunately, it doesn’t always go that […]


Department management, Information Technology, Marketing

How to Use B2B PR in SEO to Boost Your Results

February 15, 2018

Via: Business 2 Community

Have you thought about using tactics typically reserved for PR in SEO? For years now, people have focused on the differences between PR and SEO — you’re either an expert in one or the other. But recently we have seen […]


Customer relationship management, Department management, General organization management, Information Technology

Optimizing Call Center Customer Support for Increased Revenue

January 9, 2018

Via: Business 2 Community

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. With evolving customer expectations and service complexities, contact centers are poised […]


Department management, Information Technology

New Gartner report spotlights analytics tools that map customer data across channels

October 18, 2017

Via: Marketing Land

As customer journeys, customer experience and customer data become the key drivers of modern marketing, analytics tools have become the compasses. To help marketers learn about their options, Gartner is out with a new “Magic Quadrant for Digital Marketing Analytics” […]


Department management, Information Technology

3 Ways the Right CRM Technology Can Enhance Your Sales Funnel

August 23, 2017

Via: Business.com

To optimize a sales funnel effectively, you need total visibility over everything that happens across your sales department. Computer telephony integration (CTI) solutions that offer easy integration with existing CRM systems can help businesses increase efficiency, effectiveness and glean insights. […]


Department management, Information Technology

Hidden Costs of IT Outsourcing: How to Outsource Software Development Right

August 17, 2017

Via: Small Biz Club

For decades, cost reduction has been the primary force behind software outsourcing projects. Today 35% of US and EU companies measure innovation in their outsourcing partnerships and hire remote employees due to local talent pool shortage. The outsourcing paradigm has […]


Department management, Information Technology

Why Analytics is Nothing Without Data Visualization

August 16, 2017

Via: Business 2 Community

Unless you work with data every day, it’s easy to overlook the importance of visualization. After all, what did a pie chart ever do for anyone? Well, the truth is data on its own is pretty useless until you format […]


Administration, Department management, General organization management, Information Technology

5 Surprising Things Holding Your Business Back (and How to Solve Them)

August 16, 2017

Via: Business.com

There are many ways in which your small business might be falling short of its full potential. These shortcomings can include failing to leverage current technology or missing key opportunities. Read on for 5 surprising ways your business is being […]