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Category: Information Technology


Department management, Information Technology

Putting Chatbots to Work on Your Business’s Website

July 13, 2018

Via: Business 2 Community

We are in the midst of a major communications disruption, where artificial intelligence (AI) is now stepping into the space where receptionists, customer service reps, administrative assistants, and sales associates were once the front lines. Chatbots aren’t just the future. […]


Department management, Information Technology

The Role of AI in Customer Experience

July 5, 2018

Via: Small Biz Club

Trends in the customer service space are showing that by the year 2020, the use of chatbots, a form of artificial intelligence, will skyrocket by 1000%. While 86% of consumers want to enhance the experience by keeping a person as […]


Department management, Information Technology

Customers Have a Search Reflex. Will Your Brand Get a Second Look?

June 15, 2018

Via: Entrepreneur

Your brand has a new moment of truth. Are you making the most of it? I’m talking about the second someone who could be your customer speaks or types a search command into a smartphone or computer. How you show […]


Department management, Information Technology

10 Psychological Tricks to Boost Your Website’s Sales

June 12, 2018

Via: Entrepreneur

Do you want to boost your company’s sales? Whether consumers choose to buy something or not is very often a matter of small psychological triggers. Your product might be great, but if your site isn’t set up for success, you […]


Department management, Information Technology, Marketing

Why Do You Need to Automate Your Content Tagging With AI?

June 6, 2018

Via: Business 2 Community

If you have content, you tag it. If you have web content, you tag it in your content management system. Your authors do it every day. And it feels somehow free. You never get a bill for content tagging–people who […]


Department management, Information Technology

SEO in 2020: Voice Search, Knowledge Graph, and More

May 31, 2018

Via: Small Biz Club

By 2020, we will have entered an age of screen-less searches. Over the next four years, 30%-50% of our searches will be through voice and will not require a screen. – According to Garter & ComScore. That, briefly, is Google […]


Customer relationship management, Department management, General organization management, Information Technology

Outsourcing to a Call Center: How Will This Profit Your Business?

March 19, 2018

Via: Small Biz Club

It doesn’t matter if you own a product-based company or a service-oriented business; what matters is that you established an important objective, namely providing excellent customer satisfaction. Over the years, you implemented different solutions in order to provide prompt, correct […]


Department management, Information Technology

Waiting for the Perfect Moment to Start Your Business? 4 Reasons the Time is NOW!

March 7, 2018

Via: Small Business Trends

Everyone has a formula for doing a business “right.” You know that when you start your business, there’s a right way to build your list, fund your ideas, post on your blog, and do any number of things. In fact, […]


Department management, Information Technology

The Next 10 Websites You Should Visit for Success as a Business Leader

March 6, 2018

Via: Small Business Trends

Having a mind open to learning new things and being flexible are two hallmarks of a strong and successful business leader. As a businessperson, whether you are running a corporation or are just flying solo, you will have to learn […]


Department management, General organization management, Information Technology, Strategic planning

The 3 D’s That Kill Businesses: Debt, Divorce, and Death

February 23, 2018

Via: Small Biz Club

Hardly anyone creates a company while also imagining the worst possible thing that could happen to it. Instead we envision success, milestones, and creating revenue for both the business and for your family. But unfortunately, it doesn’t always go that […]