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Category: General organization management


Customer relationship management, General organization management

12 Steps to Improve Your Customer Experience

October 16, 2017

Via: Small Biz Club

Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies are recognizing just how important […]


Customer relationship management, General organization management

4 Current Trends Affecting Customer Success

October 13, 2017

Via: Business 2 Community

Customer success is an ever-changing role. Add in the detail of SaaS customer success, and it’s a veritable landslide of new ideas, trends, and upstarts. For CSMs in the thick of the action, these changes can be confusing while simultaneously […]


General organization management, Strategic planning

Project Management Lessons From a Project Without a Manager

October 13, 2017

Via: Business 2 Community

Team projects are a necessary evil in school. The teacher randomly assigns the group, four or five students reluctantly push their desks together, and suddenly they have to become best friends or else their grades will plummet. Inevitably, one student […]


General organization management, Systems management

6 Lessons in Data Strategy for Startups

October 12, 2017

Via: Small Biz Club

Data can be an intimidating concept for a new company, especially a startup. The paradox is that the agility of a new business and the lack of fixed structures and processes makes it the best candidate for using the insights […]


General organization management, Strategic planning

Social Media Without a Strategy

October 11, 2017

Via: Business 2 Community

I’ve written about this topic in the past, and am still amazed when I see companies as well as professionals continue to participate in social media without a strategy. Content with no schedule in mind or thought to their audience, […]


Department management, General organization management, Marketing, Strategic planning

4 Ways to Prepare Your Marketing for the Upcoming Holiday Season

October 10, 2017

Via: Entrepreneur

Depending on the products and services you sell, you’re likely already thinking of ways to maximize your business for this coming holiday shopping season. But even if you don’t sell traditionally “giftable” items (think web hosting or cybersecurity packages), you […]


General organization management, Strategic planning

5 Steps to Follow During the Small Business Startup Process

October 10, 2017

Via: Small Business Trends

It’s a common question — “What should I do to successfully launch my startup?” Best Small Startup Resources There are a lot of things you can do to get your small business going, and turning to the best resources to […]


General organization management, Strategic planning

5 Keys to Modern, Ongoing Performance Management

October 9, 2017

Via: Aberdeen Essentials

As we continue to move deeper into the performance management revolution, more and more companies are following in the footsteps of Deloitte, GE, and others who have overhauled their approach. No longer is the annual review the sole form of […]


Customer relationship management, General organization management

How to build an audience of consumers in today’s highly competitive environment

October 6, 2017

Via: Marketing Land

Today, brands market and sell their products in an environment that is more competitive than ever. Consumers are subjected to so much marketing content that it is hard for any one brand to stand out, leaving them trying in vain […]


General organization management, Strategic planning

Build a Referral Network for Your Business in 4 Easy Steps

October 6, 2017

Via: Small Biz Club

In order to succeed, a business leader should establish a connection based on trust with other business persons within his/her industry. While running a marketing campaign for small business can seem like a challenging endeavor, it only requires a handful […]