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Category: Customer relationship management


Customer relationship management, General organization management

How to Speak Your Customers’ Language and Why It’s Critical

April 23, 2018

Via: Business 2 Community

When it comes to technology and business copywriting, you have to speak your customers’ language if you want to have a lasting impact. But what does that even mean? Let’s think about this in the simplest possible terms. Unless you […]


Customer relationship management, Department management, General organization management, Marketing

Are You On the Same Wavelength as Your Buyers?

April 20, 2018

Via: Business 2 Community

B2P (business-to-people). P2P (people-to-people). Buyer-centric. Customer-focused. We hear these terms tossed around when in marketing circles, and we know that we need to do a better job of personalizing our content. But how do we actually do that? We do […]


Customer relationship management, General organization management

How to Use CRM Best Practices to Improve Client-Onboarding

April 2, 2018

Via: Business 2 Community

The First Sale is Only the Beginning When it comes to customer onboarding, it doesn’t matter who the customer (clients, employees, shoppers) is, you only have one opportunity to make a first impression. Top brands like Salesforce, Travel Protection, and […]


Customer relationship management, General organization management

4 Ways to Win More Business From Your Customers (and Stop Losing Them)

March 30, 2018

Via: Inc.

Churning through customers can crush your business. Although getting new customers is an obvious win, many businesses often undervalue the importance of keeping the existing customers they already have. Though I’ve found retaining existing customers to be easier than acquiring […]


Customer relationship management, General organization management

What Should You Do When a Client Ignores You?

March 29, 2018

Via: Business.com

Is your client dodging your emails and calls? It might be time to move forward. Here’s how to handle the situation. We all hate being ignored. But in business, when working with clients, it is very common. When we send […]


Customer relationship management, General organization management

4 Simple Steps To Turn “Impossible” Into Profitable

March 28, 2018

Via: Forbes

We all have client grievances—including me, or at least I used to. Over the years, I have gotten over most of them (as I’m about to explain), but here are a few that I hear the most often from other […]


Customer relationship management, General organization management

“That’s Not My Department” and 10 Other Phrases Customers Hate

March 21, 2018

Via: Business 2 Community

You have a problem. You call the phone number listed on the company’s website. You wait on hold for what seems much longer than the ten minutes they said you would be holding. You finally get to a customer service […]


Customer relationship management, Department management, General organization management, Information Technology

Outsourcing to a Call Center: How Will This Profit Your Business?

March 19, 2018

Via: Small Biz Club

It doesn’t matter if you own a product-based company or a service-oriented business; what matters is that you established an important objective, namely providing excellent customer satisfaction. Over the years, you implemented different solutions in order to provide prompt, correct […]


Customer relationship management, Department management, General organization management, Marketing

Socially Responsible Marketing Is Good for Your Bottom Line-Here’s How to Do It Right

March 19, 2018

Via: Inc.

Most Americans believe companies have an obligation to take actions to improve issues that may not be relevant to their everyday business operations. Today’s consumers factor a company’s core beliefs into their shopping decisions. Eighty-seven percent say they’d purchase a […]


Customer relationship management, Department management, General organization management, Marketing

Attract More Customers With Inbound Marketing

March 8, 2018

Via: Business 2 Community

Your goal should be to convert your website visitors into sales and brand ambassadors. Inbound Marketing can help you accomplish just that through a well executed inbound program that gets you found by your target market. There are many different […]