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Category: Customer relationship management


Customer relationship management, General organization management

Omnichannel Customer Service: 5 Critical Best Practices

August 10, 2018

Via: Business 2 Community

The growing size of today’s consumer market sets the stage for entrepreneurs and companies of varying capacities to take part. The US consumer market alone was at $1.5 trillion in 2016. And this number is continuously increasing. According to an […]


Customer relationship management, General organization management

Thinking About Starting a Customer Loyalty Program? Read This First

July 19, 2018

Via: Small Business Trends

Managing complicated bloated customer loyalty programs requiring technical know-how, data entry and analytics can be a hassle for small business owners. Small Business Trends spoke with Wilbur CEO and President Ray Clopton about a new app-free customer rewards program that […]


Customer relationship management, General organization management

3 Proven Strategies to Minimize Customer Service Growing Pains

July 10, 2018

Via: Inc.

Each new company milestone comes with opportunities and challenges. When most businesses go from servicing 1,000 to 100,000 customers, their sales may multiply, but so will their customer service needs. As a result, their ability to deliver an exceptional customer […]


Customer relationship management, Department management, General organization management, Marketing

6 Ways to Pitch Your Innovation to Today’s Customers

July 6, 2018

Via: Small Biz Club

Every entrepreneur with a new technology tells me that his innovation will be industry-disrupting, meaning that it will render the existing technology obsolete, and create a new market. Yet truly disruptive innovations, like the smartphone from Apple and the rise […]


Customer relationship management, General organization management

3 Ways to Get Good Customer Reviews

July 3, 2018

Via: Business.com

Online review platforms are the new Yellow Pages. Not many people check the phone book anymore for the closest restaurant, store or service. Instead, they are reaching for the little computer in their pocket and taking their search to the […]


Customer relationship management, General organization management

What To Do When You Spend All Your Time On Customer Success, Yet You Don’t Have Time for Customer Success

June 21, 2018

Via: Business 2 Community

When I work with Customer Success teams to embed proactive processes to strengthen customer relationships, concerns raised are typically centered on, “I don’t have time for that.” When I dig more deeply, I usually hear about how busy everyone is […]


Customer relationship management, General organization management

You Are Responsible for Customer Success, But Are You Driving Customer Success?

June 14, 2018

Via: Business 2 Community

I recently wrote about the importance of leading indicators to improve customer retention and expansion rates in B2B environments. Waiting for financial results is too late; it behooves every company to embed a simple and repeatable set of steps that […]


Customer relationship management, General organization management

What Everyone Ought to Know About Followup with Clients

June 11, 2018

Via: Small Business Trends

Following up is the key to running a successful business. In the professional world, everyone is busy and just trying to keep everything afloat. Not to mention, life also happens. It’s easy to overbook yourself, forget things, or just fall […]


Customer relationship management, General organization management

Worried About the Gen Z Social Media Exodus? 3 Creative Ways Your Business Can Respond

June 4, 2018

Via: Small Business Trends

A growing number of Gen Z consumers are leaving social media (or at least taking breaks), according to a new study conducted by Hill Holliday. What do small business owners need to know to keep Gen Z engaged on social […]


Customer relationship management, Department management, General organization management, Marketing

4 Ways to Make Customers Crave Your Emails

May 29, 2018

Via: Small Business Trends

Imagine as satisfying as freshly-baked cupcakes. Sounds good, doesn’t it? Your readers would bite hungrily into your content. And wait impatiently until the next time you hit send. Could an email ever be that good? For Sarah Waters, brand director […]