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Category: Customer relationship management


Customer relationship management, General organization management

Driving New Savings and Growth with Superior Customer Service

February 19, 2018

Via: Business 2 Community

The customer service function in many companies is regularly challenged to reduce costs while maintaining or even improving customer satisfaction. And how to get to that point? “Be more efficient.” “Do more with less.” Talk about an impossible mission. Forrester’s […]


Customer relationship management, General organization management

What Your Brand Needs To Know About The Next Wave Of Consumers

February 15, 2018

Via: Forbes

Generation Z, iGen, Gen Z. Whatever you call them, consumers born after the mid-1990s are coming of age with digital solutions to nearly every pain point. They’re seriously smart about money and they are hyperaware of their options in how […]


Customer relationship management, General organization management

How to Keep Your Clients Wanting More with these 7 Tips

February 6, 2018

Via: Small Business Trends

When you are a freelancer, your clients are your bread and butter. Therefore, it is important to keep them happy and wanting to come back for more. Here are a few simple ways you can make sure your clients become […]


Customer relationship management, General organization management

3 Instant Ways to Improve Customer Experience

January 25, 2018

Via: Small Biz Club

Customer experience (CX) is one of the biggest factors in determining a company’s success. CX can refer to any experience a customer has with your company, be it on the phone, online, or in person. The CX you provide to […]


Customer relationship management, Department management, General organization management, Marketing

The 7 biggest trends driving customer loyalty

January 23, 2018

Via: Marketing Land

According to 3Cinteractive, 64 percent of brands reported an increase in loyalty program membership over the last year. Loyalty programs are becoming more sophisticated, moving beyond the traditional spend-and-get model, to omnichannel and multichannel programs that recognize customers for every […]


Customer relationship management, General organization management

Why The Best Marketing Dollars Are Spent Improving the Customer Experience

January 19, 2018

Via: Inc.

If I like something, I will become the biggest advocate for everyone in my family having one. This comes with mixed feelings for them sometimes, but they ultimately go along with it and humor me. When I adopted my cat, […]


Customer relationship management, General organization management

How to Gain Customer Appreciation – And Why You Should

January 16, 2018

Via: Small Business Trends

While it’s easy to view customers as just another business account, you must remember they’re people with very real thoughts and emotions. Keeping this in mind, let 2018 be the year that you show better appreciation for your loyal clients. […]


Customer relationship management, General organization management

AI and Customer Care: The Future is Here

January 15, 2018

Via: Business 2 Community

Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. The future is, it seems, here at our fingertips. These technologies are sparking new expectations in today’s consumers on an almost daily […]


Customer relationship management, General organization management

3 Easy Steps For Building a Repeatable and Highly Beneficial Customer Onboarding Process

January 11, 2018

Via: Business 2 Community

Yesterday, David Skok, General Partner of Matrix Partners, published a great customer success article called Top Two Reasons for Churn. In this article, Skok discusses how failure to onboard a customer successfully and how loss of the champion who drove […]


Customer relationship management, General organization management

Leveraging Customer Experience Through IT Investments

January 10, 2018

Via: Business 2 Community

We would all agree that in 99.9% of businesses, client satisfaction should top the list of priorities since it fosters the willingness to recurrently buy and provide positive testimonials about the brand and inherent products or services. Referrals are one […]