When you work for yourself or run a business, keeping clients and customers happy can be essential to your bottom line.
Unfortunately, sometimes things don’t always go as planned. Either it is because of something you did or something that happened to the client or customer.
Often this will result in a request from the client or customer. Most times this will be a reasonable request that is easy enough to accommodate. However, sometimes the request is completely unreasonable.
The challenge then becomes how to make them happy without giving into the unreasonable request or demand.