If you’ve ever worked retail, you can commiserate. You have a customer that you’ve gone out of your way for, bent over backwards, called in favors, but they are still not happy. When is enough enough? Can you really fire a customer? If so, how do you deal with the subsequent negative review?
Small business owners have a lot on their plate. Aside from employee and inventory management, they also have to be customer service wizards. They’ll pretty much help you in any way they can. In fact, that’s one of the many benefits of shopping small business. One-on-one customer service is a rare treat in the age of antisocial e-commerce.
