As he read the comments from his team, I saw his facial expression change from excited to confused. At one point he looked up and said, “It’s hard to believe they don’t think I care about them and that I only care about their performance.” Sitting back in his chair, he to process the new information. I will never forget the next thing he said:
“As much as I hate to read this about myself, I can’t change now because I am set in my ways. My team knows me too well. They would never think of me any other way, even if I did change the way I led.”
