Category: Customer relationship management

October 31, 2023

Are you looking to boost the productivity and customer relationships of your company? Finding the best CRM for small business can be challenging. This article will explore the top 10 CRM (Customer Relationship Management) choices tailored for small businesses to […]

October 30, 2023

The contact center space is under a lot of pressure right now. As things stand, the status quo doesn’t look sustainable. Business Process Outsourcers (BPOs) play a big role in the contact center space, with 58% of contact center leaders […]

October 24, 2023

Wondering how to improve customer relationships? Anytime we’re dealing with people, life is going to be messy. This truth is clear to anyone who has worked in customer service. People can be downright nasty sometimes. But most of us have […]

October 23, 2023

I’m very grateful that some of the greatest hotels and resorts in the hospitality industry call on me for customer service training (“guest service training” in their world) and customer service consulting. These include some of the only hotels and […]

October 19, 2023

As businesses strive for seamless and accurate customer interactions to build their market momentum, they are increasingly leaning on A.I. The current wave of A.I. advancements, especially in the context of language processing, is groundbreaking. Yet, diving headfirst into A.I. […]

October 19, 2023

Maybe your customer service is tip-top in important areas like empathy, efficiency, proper use of language and so forth. Maybe you’ve engaged in effective and ongoing customer service training — whether in person or via eLearning. All of this is […]

October 17, 2023

You might remember the Bud Light incident involving Dylan Mulvaney this spring. Many also probably recall the ensuing media frenzy and negative reactions from some consumers. But are you familiar with the response from Bud Light? Let’s review the backstory. […]

October 2, 2023

Lean principles have proved incredibly effective for future-proofing organizations from wasting resources. Though the philosophy originated in manufacturing, its adaptability has made it essential for any modern business leader looking to eliminate resource waste, improve quality, reduce variations in customer […]

September 28, 2023

Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service might sound simple, it’s more than just making […]

September 28, 2023

ChatGPT can make a huge difference to your business’s operations, workflows, and overall productivity. With the right prompts, the large language model can write your emails, supercharge your recruitment, and even give you more confidence as a business owner. But […]

September 27, 2023

Amissing ingredient in your customer service approach — I’m going to hazard to guess — is empathy. If you infuse empathy into your customer service via customer service training and the other elements I’ll discuss below, you’ll be on your […]

September 15, 2023

Hey entrepreneurs! You’re doing everything by the book. You’ve got your CRM software, email newsletters and 24/7 customer support, and yet, you’re not seeing that extraordinary spike in customer loyalty. Ever wondered why? Let me tell you: Your customers have […]

September 14, 2023

Small businesses often grapple with ways to stand out, keep customers engaged, and drive revenue growth. Enter customer loyalty programs, an instrumental tool designed to bolster client retention and brand affinity. These initiatives yield numerous benefits: they catalyze repeat business, […]

September 13, 2023

Enterprise sales are the holy grail for most businesses – the sale of products and services to a large company offers a potential step-change for revenues and profitability. The hitch is that these are also the hardest customers to sell […]

September 11, 2023

Direct marketing is a promotional method that delivers information about your company, product or service directly to your target audience, bypassing traditional advertising intermediaries. Essentially, it’s about direct communication with consumers, which is vital for your business’s success. Shuhari, a […]

September 8, 2023

The goal of any marketing effort is to attract qualified candidates at the top of your sales funnel. But before you start, it’s important to know who you are targeting, so you can determine how to target them appropriately. The […]

September 8, 2023

Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with insights that can catapult your initiative into success if you choose to do it on a […]

August 31, 2023

Alok Ahuja started Trexity, a last mile, local delivery platform, after realizing there was a specific need for a software platform that offers efficient, same-day delivery from small businesses to the doorsteps of customers. This realization came when Alok was […]

August 28, 2023

Whenever we are presented with a question that we don’t have the answer to or a situation that is unfamiliar to us, we seek help. Historically, we might have sought out a book or a manual in our search for […]

August 24, 2023

Sometimes the most difficult experiences can push you in the right direction. For Carmen Sturniolo, owner of Ambitious Athletics, that moment came after his father passed away from a medical condition. He realized a desk job wouldn’t satisfy him and […]