Communication is the source of much conflict in the workplace. Words are misinterpreted, feelings get hurt, people choose sides, the gossip machine starts to churn, and trust is lost.
Poor communication can cost businesses countless hours of lost productivity to employees and bosses scrambling to do “damage control” and fix a problem that may have been avoided with good communication habits.
One good habit that nobody seems to want to address (or wants to do) is absolutely necessary: knowing how to confront someone.
