Customer service is perhaps the most important part of a business’ success. After all, with no customers you have no business. But maintaining strong client relationships is a job within itself.
Maya Angelou once said, “People may forget what you say, but they never forget how you make them feel.” Customers remember experiences more than the product or service you offer.
Effective communication can often dictate your customer’s experience with you and whether they stay on board for the short term or the long haul. One of the main obstacles of communication is how you conduct meetings. These regular interactions are essential for building and maintaining a strong client-customer bond, but your approach to these get-togethers can either improve your relationship, or gradually erode it.