AI-powered chatbots continue to be a hot topic among end-users and vendor communities. It is no surprise that chatbot technology is beginning to mature to offer more sophisticated solutions. Gartner has predicted that by 2022, over 70% of white-collar workers, on a daily basis, will interact with conversational platforms.
Due to this, more organizations are investing in chatbot deployment and development. The 2019 Gartner CIO Survey also mentions that CIOs think that chatbots are one of the significant AI-based application used in enterprises.