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How to Achieve Human-Centered Communication

September 19, 2019

Human-centered communication is achieved by merging the quantitative data a company has access to, and qualitative information that it has obtained directly from customers and employees.

This approach involves both customers and employees in the design of a communication program that makes each individual feel like the business is talking directly, and only, to them.

As with anything worth achieving, this is a journey, not a destination.

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