The retail industry is undergoing massive change. Thanks to the events of 2020, retailers were forced to hurriedly implement digital transformation within weeks or months instead of following original plans that stretched over several years.
E-commerce exploded as people all over the world went into quarantine. A recent study by Digital Commerce 360 found that during the first six months of 2020, consumers spent $347.26 billion online with US retailers—a whopping 30.1% increase over the same period in 2019.
