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16 Questions to Ask Your Agents if You Want to Retain Call Center Employees

There’s a lot of pressure on you as a manager to foster positive relationships with your agents, build those bonds, and keep your team happy.

Half of your agents quit their jobs at some point in life because of a bad manager. Not only that, managers control 70% of the factors that determine how engaged their employees are. And, 52% of employees who quit said their manager could have prevented them from leaving.

Are you looking for a way to connect with your agents? Further, are you looking for ways to retain your employees?

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