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3 Areas to Improve for Customer Service Work-From-Home

Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up. Though there is hope on the horizon that a vaccine will be available soon, this crisis has undeniably changed life and work for everyone as we once knew it. And one of those changes is how we work.

In their May 2020 “Global Work-from-Home Experience Study,” Global Workplace Analytics surveyed 2,865 white-collar workers over a six-week period. The survey represents organizations from <100 to over 25,000 employees at all levels, across the global (though mostly U.S.) workforce. The survey found that 88% have been working at home on a regular basis at least one day per week during the pandemic, versus only 31% prior.

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