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3 Common Service Mistakes Even Top Businesses Make (and How to Fix Them)

I spend a lot of nights on the road each year, and like many frequent hotel guests, I have left several things behind in my room during my stays. In the past year alone, I have forgotten power cords, a ski boot charger, a journal and a kid’s retainer.

In each of these situations, the hotel has never contacted me about the missing item. Rather, I have had to call and chase down the item with housekeeping or security. I’ve experienced this with several major chains and high-quality independent hotels alike, including places where I hold top loyalty status.

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