The calendar is flipping fast and before we know it, we’ll be welcoming 2022. By now, you’re well aware of the perks of remote work, such as no commute and more time on your hands, cost savings on fuel and office overheads, ability to hire from a wider talent pool, and so on.
But with those pros come some cons. Especially for your customer service team, who’s used to working in a fast-paced, dynamic office environment.
While there are plenty of challenges any remote team faces, here we’ll dive deep into the three key ones that every remote customer service team faces, plus tips and tools to overcome them.
