We’ve all had those calls with customer service where we hang up and go, “Well, that person didn’t care about my problem…like, at all.”
And why would they? Customer service agents’ job is to answer questions on behalf of their employers. Along the way, they deal with rude people, frustrated people, upset people, and disappointed people…all day long. That’s already a big emotional drain. Add empathy to the list of job requirements, and the emotional demand might start to feel like a lot.
