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3 Things to Consider When Planning Your 2019 Customer Service Strategy

As we look forward, 2019 will be a year of change in the customer service industry. Companies are now focusing more on their relationships with customers than ever before, and it’s safe to assume this focus will become even more prominent in the coming years.

While there are many things to consider in planning your 2019 customer service strategy, below are three areas, in particular, to focus on and plan for:

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