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4 Current Trends Affecting Customer Success

Customer success is an ever-changing role. Add in the detail of SaaS customer success, and it’s a veritable landslide of new ideas, trends, and upstarts. For CSMs in the thick of the action, these changes can be confusing while simultaneously ground-breaking. It’s important, however, to understand how new trends impact the day-to-day tasks of customer success professionals. In order to relieve some of the shock value, let’s take a look at 4 current trends affecting these critical roles today:


First, let’s look at technology. Within the last decade, technological advancements have pushed the customer success industry forward by leaps and bounds.

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