When someone reaches out to your customer service team, more often than not, they’re experiencing some sort of issue. As a result, the business is already at a disadvantage during the interaction. Even if the problem can be solved, the customer often goes into the exchange with low expectations based on a past negative experience with either your business or elsewhere. Regardless of the inquiry’s potential outcome, the one thing you don’t want to do is to amplify those negative feelings and further harm your customer relationship.
Instead, you want to resolve the issue quickly, efficiently and without committing one of the four most common customer service faux pas.
