Here’s the thing about a service business. You, as the owner, cannot easily extricate yourself from the daily operations.
I thought about this last night as friends and I were eating dinner at a favorite local steak house. The owner was on board throughout the evening – making his way around the tables, checking on the service customers received, and even evaluating plates as they were ready for delivery. It was exhausting just to watch him. And during a brief conversation with him, I learned that he was planning the opening of a second restaurant on the other side of town.
