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The 3 Keys to Successful Self-Service Support

Self-service support, or creating an online portal so your customers can find their own answers, is now prevalent in most industries. With benefits including 24/7 availability and being able to solve issues at one’s own pace, it’s not surprising to see more companies investing in self-service solutions. But how can you ensure your self-service initiatives are successful? Here are the three keys to successful self-service support…

1) Eliminate internal self-service restrictions – Some companies, especially SaaS (Software as a Service) companies who offer different product tiers, want only current customers on a certain “tier” to see their self-service solution.

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