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Digital Workflows: The Secret to Keeping Customer Service Viable During a Pandemic

“When will things return to normal?”

A check of Google search trends shows it’s a common question these days. Not a surprise, given many U.S. states have been exercising social distancing, some form of shelter-in-place, and non-essential businesses have been ordered to stay closed since approximately mid-March.

While conservative estimates based on prior experience suggest several months to a COVID-19 vaccine, each day brings news of breakthroughs and hope for a solution much sooner. Meanwhile, states have cautiously laid out plans to reopen and resume business.

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