WHETHER YOU’VE BEEN working from home for a decade or have been thrust into the remote office for the first time, navigating the minefield of text-only communication can be dense, difficult, and draining. Slack is the go-to communication program for many remote offices, but used improperly, you could end up unintentionally annoying all your coworkers.
“Digital communication is much more challenging than physical communication, because it lacks the ability to really transfer tone well,” explains Elaine Swann, etiquette expert and founder of the Swann School of Protocol. “The inflections in our voice get lost, and we’re not able to hear or emphasize body language that sometimes speaks louder than words.”
