Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched their opportunity to make a good impression. Often, however, it is just infuriating, because it seems like the high standards we used to expect have all but disappeared. I have certainly noticed how my customer service experiences have deteriorated over the last five years. Where once outstanding service was the norm, mediocre service now suffices.
