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Staying Ahead of the Curve: How the Customer Experience Is Evolving

We’re always looking for the next big thing: a phone that folds, a scooter that just magically appears on every block, or a house that can be 3D-printed. These developments make for great social media fodder, and they ensure brands get their share of “likes.”

But under the surface, there’s an enterprise revolution occurring. How companies, big and small, respond will dictate how well they succeed in the 2020’s. And if you’re not already thinking about that decade, you should be.

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