Mitch almost lost one of his most high-performing team members, and he would have never known why.
As an American executive for a multinational company, Mitch leads a team with members based around the world. That team includes Ayaka, who is Japanese. Several months ago, Ayaka found herself in a dispute with a vendor. She was handling the situation appropriately, but at one point it needed to be escalated to Mitch. He asked Ayaka to forward the email chain she had with the vendor. He then quickly closed the books on the matter.
