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What is your crisis quotient?

The 20th century gave us an enduring two-part shorthand for describing the intellectual horsepower and emotional skills needed to work effectively with people: first, there was IQ, which is a measure of intelligence, introduced in 1912, then 78 years later, in 1990, came EQ, which tracks how well people perceive and understand emotions. The 21st century has already made it clear that endless disruption, constant crises, and heightened ambiguity and complexity are going to be the norm. And so it seems we need to add another Q to help identify the skills that allow some people to thrive in these kinds of conditions.

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