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Why Chick-fil-A Employees Never Say ‘You’re Welcome’

The success of fast food chain Chick-fil-A never ceases to amaze me. Do you ever notice the lines? I certainly do. It seems like there’s always one at the drive-thru, right? I travel a lot, and whenever I go to the food court at the Philadelphia airport, there’s always a line for the place, even when most of the other stands offering good food don’t have lines. So what’s so great about Chick-fil-A?

Maybe it’s the nuggets. Or the sauces. Or the company’s “secret menu.” It may also be how difficult it is to actually own a Chick-fil-A franchise, which motivates those who are lucky enough to start one to make it as great as possible.

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