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Working the Kinks out of the Customer Experience

When you’re in the business of relaxation, like Nola Bliss Massage in New Orleans, it’s assumed the entire experience will be, well, relaxing. However, if your front end customer experience is lacking, your clients might walk away more stressed than when they started.

Sara Albie, owner of Nola Bliss Massage, has figured out how to make her clients relaxed from the moment they begin booking an appointment.

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