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Be a Goldfish

I was recently asked what three traits I think are most important for someone in customer service to have.

I’d like to broaden the topic to anyone dealing with someone else’s problem or question, be it a customer or another person inside the organization, also known as an inside customer. My response to the question was quick:

  • Empathy, which I have chosen as The Word of the Year. More than ever, our customers need to feel a connection.

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