Tag: angry customers

Department management, Information Technology

4 Practical Coaching Methods to Improve Your Call Center QA

June 7, 2021

Via: Business 2 Community

About a month ago, my shoe order got lost in transit. Naturally, I called customer service to track it down. I sat on hold for 45 minutes, only to be told, “sorry, I can’t help you — our system says […]

Customer relationship management, General organization management

“That’s Not My Department” and 10 Other Phrases Customers Hate

March 21, 2018

Via: Business 2 Community

You have a problem. You call the phone number listed on the company’s website. You wait on hold for what seems much longer than the ten minutes they said you would be holding. You finally get to a customer service […]