Department management, Information Technology
June 7, 2021
Via: Business 2 CommunityAbout a month ago, my shoe order got lost in transit. Naturally, I called customer service to track it down. I sat on hold for 45 minutes, only to be told, “sorry, I can’t help you — our system says […]
Customer relationship management, General organization management
March 21, 2018
Via: Business 2 CommunityYou have a problem. You call the phone number listed on the company’s website. You wait on hold for what seems much longer than the ten minutes they said you would be holding. You finally get to a customer service […]
March 7, 2024
February 28, 2024
February 29, 2024