In a groundbreaking move that’s set to redefine the customer experience (CX) landscape, Salesforce and ServiceNow have jointly invested $1.5 billion in Genesys, a trailblazer in AI-powered experience orchestration. This significant financial commitment, evenly divided between the two tech
In an era where healthcare costs continue to spiral out of control, innovative solutions are desperately needed to bring efficiency and transparency to hospital operations, and a promising development has emerged with ArcheHealth, a healthcare technology company, joining forces with Amendola, a
In an era where digital presence can make or break a company, global real estate giant Engel & Völkers stands out as a prime example of leveraging technology to fuel expansion while maintaining a prestigious identity. With a sprawling network of over 16,500 associates spanning more than 30
In an era where airline passengers often grapple with delays, cancellations, and subpar service, JetBlue Airways stands out with a bold strategy to transform customer satisfaction into a cornerstone of financial success. The airline has embarked on a multiyear initiative known as JetForward, aiming
Imagine a world where artificial intelligence can draft a press release in seconds, analyze thousands of media mentions in minutes, and even suggest crisis response strategies before a situation escalates. This is no longer a distant vision but the current reality for public relations
Imagine a world where a customer’s urgent request for a password reset or a package tracking update is resolved in mere seconds, at any hour of the day, without the frustration of long hold times or inconsistent answers. This isn’t a distant dream but a reality made possible by artificial
