In an era where customer expectations are soaring to unprecedented heights, businesses across the globe are grappling with the challenge of delivering seamless, personalized interactions at scale, often across multiple channels and diverse markets. The contact center, once a simple hub for phone
In the dynamic and highly competitive landscape of the insurance industry in 2025, agents are navigating a digital-first market where customer expectations have soared to unprecedented levels, demanding personalized engagement, rapid responses, and solutions tailored to individual needs. Long sales
In a world where healthcare systems are under relentless pressure to meet growing patient demands with limited resources, a groundbreaking solution has emerged from an innovative AI company making waves in the UK's National Health Service (NHS). Heidi, a healthcare technology firm founded by
As we stand on the brink of a technological revolution, I’m thrilled to sit down with Marco Gaietti, a veteran in business management with decades of experience in strategic management, operations, and customer relations. Marco has witnessed firsthand the evolution of technology in business and
As the global business landscape evolves at an unprecedented pace, a striking shift is becoming evident: sustainability has transcended its traditional role as a mere compliance requirement and emerged as a powerful engine for creating business value. Companies across industries are recognizing
In an era where the logistics industry faces unprecedented demands from booming sectors like e-commerce and healthcare, a major player has stepped up with a transformative commitment to reshape supply chain dynamics. A staggering £550 million (€637 million) investment in the UK and Ireland signals
