Customer Experience

In an era where businesses are constantly seeking faster and more cost-effective ways to understand customer needs, a young startup named Keplar is making waves with an innovative approach to market research. Founded just two years ago, this company has harnessed the power of voice AI to streamline

Imagine a small business owner, diligently working to build trust with potential customers online, only to find that the digital landscape is cluttered with varying symbols of credibility that confuse rather than clarify. This scenario is all too common for advertisers using Local Service Ads

Embarking on the journey of launching a small business often feels like stepping into uncharted territory, where every decision can either pave the way to success or lead to an early stumble, especially within the pivotal first 100 days. This initial period stands as a defining phase, setting the

In the fast-paced world of retail, delivering exceptional customer experiences has become a cornerstone of brand loyalty, with research showing that nearly 70% of shoppers believe just two negative encounters can permanently tarnish their perception of a company, highlighting the immense pressure

In an era where technology often seems to distance people from genuine connection, a surprising countertrend is emerging with Artificial Intelligence (AI) at its core, offering a pathway to make businesses more attuned to human needs. Far from the cold, impersonal automation many fear, AI has the

The UK e-commerce sector is undergoing a staggering transformation, with market valuations projected to soar from USD 234.37 billion in 2024 to an astounding USD 501.32 billion by 2033, reflecting a robust compound annual growth rate (CAGR) of 7.90% over the coming years. This remarkable expansion