Customer Experience

Is Your Personalization Helping or Hurting?
Marketing & Customer Relations Is Your Personalization Helping or Hurting?

The promotional email in your inbox addresses you by name, yet it feels completely disconnected from your reality, promoting a product you just purchased yesterday or a service you already complained about to customer support. This experience is not just a minor annoyance; it represents a

Is This the Future of South African Logistics?
Operations Is This the Future of South African Logistics?

With decades of experience navigating the complexities of business management and operations, Marco Gaietti has a unique perspective on the transformative power of strategic automation. He joins us to dissect the recent collaboration between FORTNA and RAM Hand-to-Hand Couriers, a project set to

What B2B Advertising Shifts Will Define 2026?
Marketing & Customer Relations What B2B Advertising Shifts Will Define 2026?

As the initial, speculative frenzy surrounding artificial intelligence that dominated industry conversations throughout 2024 and early 2025 has decisively given way to a more sober and demanding reality, the B2B advertising landscape is undergoing a period of profound and pragmatic transformation.

AI Will Redefine Commerce and Supply Chains by 2026
Operations AI Will Redefine Commerce and Supply Chains by 2026

The confluence of accelerating technological advancements, shifting global dynamics, and ever-increasing consumer expectations is creating a pivotal moment for commerce and supply chain management, demanding a fundamental evolution in how businesses operate. As the industry stands on the precipice

Is Tech the Answer to the Retail Burnout Crisis?
Human Resources Is Tech the Answer to the Retail Burnout Crisis?

With decades of experience navigating the complexities of business management and operations, Marco Gaietti has become a leading voice on the critical intersection of technology and the human element in the workplace. As the retail sector grapples with an unprecedented burnout crisis among its

Is AI the Future of Authentic Personal Branding?
Marketing & Customer Relations Is AI the Future of Authentic Personal Branding?

In an era where authenticity is the most valuable currency in the digital marketplace, the rapid advancement of artificial intelligence presents a compelling paradox. The conventional wisdom suggests that a synthetic intelligence, by its very nature, cannot foster genuine human connection, yet a

Loading

Subscribe to our weekly news digest.

Join now and become a part of our fast-growing community.

Invalid Email Address
Thanks for Subscribing!
We'll be sending you our best soon!
Something went wrong, please try again later