Customer Experience

DigiCon 2025 Champions Ethical Personalization in Marketing
Marketing & Customer Relations DigiCon 2025 Champions Ethical Personalization in Marketing

In a world where digital interactions shape consumer behavior more than ever, the Digital Marketing Association of the Philippines (DMAP) has set a new benchmark for the industry with its 10th Digital Congress, known as DigiCon, held on October 16–17 at the Marriott Grand Ballroom in Pasay City,

How Did Munich Re Achieve a €2 Billion Net Result in Q3 2025?
Marketing & Customer Relations How Did Munich Re Achieve a €2 Billion Net Result in Q3 2025?

Munich Re, a powerhouse in the global reinsurance and insurance sector, has delivered a staggering net result of nearly €2 billion in the third quarter of this year, marking a significant milestone in its financial journey and highlighting its strength in a competitive industry. This achievement

How Will AR Smart Glasses Transform Business by 2026?
Marketing & Customer Relations How Will AR Smart Glasses Transform Business by 2026?

Imagine a scenario where a critical machine breaks down on a factory floor, the client is pressing for a quick resolution, and the nearest expert is thousands of miles away, unable to assist in person. A technician dons a pair of augmented reality (AR) smart glasses, connects instantly with the

Visa and MasterCard: Merchants' Unrecognized Gift Horse
Strategic Management Visa and MasterCard: Merchants' Unrecognized Gift Horse

In the ever-evolving landscape of global commerce, a simmering tension between merchants and credit card giants has persisted for decades, with swipe fees and allegations of unfair practices at the heart of the dispute. While businesses often voice frustration over the costs associated with

Multi-Armed Bandits Transform Digital Marketing in 2025
Marketing & Customer Relations Multi-Armed Bandits Transform Digital Marketing in 2025

Imagine a digital marketing landscape where every click, scroll, and fleeting trend is instantly analyzed and acted upon, ensuring brands connect with consumers in the most impactful way possible before the opportunity slips away. This isn’t a distant dream but the reality being shaped by

UK Parcel Theft Soars to £666.5M, Urging Secure Solutions
Operations UK Parcel Theft Soars to £666.5M, Urging Secure Solutions

Unveiling a Staggering Challenge in Parcel Security The UK parcel delivery market is grappling with an unprecedented crisis as theft losses have surged to a staggering £666.5 million over the past 12 months, marking a dramatic escalation of nearly £290 million from the previous year. This alarming

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