HPE Aruba is making significant strides in addressing modern retail challenges through innovative networking solutions. At the National Retail Federation (NRF) show in New York, HPE Aruba unveiled several new products designed to enhance networking capabilities for both large and small retail
Today, the transformation of customer experience (CX) through proactive service enabled by artificial intelligence (AI) is becoming a game changer for businesses. Unlike reactive service, where companies only respond to customer issues once they have been brought to attention, proactive service
In a successful contact center, agent performance is an essential factor due to its direct impact on efficiency, productivity, and customer satisfaction. Improving agent performance and engagement has been shown to increase customer satisfaction scores by 62% and boost efficiency by 56%. As
As consumer trends shift with each passing year, businesses are tasked with meeting emerging demands to preserve brand loyalty and drive sales. According to research, businesses are expected to lose up to $3.8 trillion in revenue in 2025. Resolving this requires a concerted effort to meet consumer
In the highly competitive retail market, companies are increasingly turning to gamified engagement strategies to enhance customer experience, retain customers, and maximize revenue, marking a significant shift in how businesses approach customer loyalty and satisfaction. As technology rapidly
The digital transformation journeys of Levi's and Starbucks showcase how both companies are leveraging technology to elevate customer experience and ensure business growth. By integrating innovative digital tools and robust tech infrastructure, these iconic brands are not only maintaining their
