Retail business intelligence can drive data-driven success by providing valuable insights into customer behavior, inventory management, and sales trends. By leveraging data analytics, businesses can make informed decisions to enhance customer experiences, optimize stock levels, and identify growth
Salesforce has recently introduced Agentforce for Retail, a suite of AI tools designed to revolutionize the retail sector by combining automation with personalization. This innovative solution aims to enhance customer experiences while improving operational efficiency. Let's delve into how
HPE Aruba is making significant strides in addressing modern retail challenges through innovative networking solutions. At the National Retail Federation (NRF) show in New York, HPE Aruba unveiled several new products designed to enhance networking capabilities for both large and small retail
Today, the transformation of customer experience (CX) through proactive service enabled by artificial intelligence (AI) is becoming a game changer for businesses. Unlike reactive service, where companies only respond to customer issues once they have been brought to attention, proactive service
In a successful contact center, agent performance is an essential factor due to its direct impact on efficiency, productivity, and customer satisfaction. Improving agent performance and engagement has been shown to increase customer satisfaction scores by 62% and boost efficiency by 56%. As
As consumer trends shift with each passing year, businesses are tasked with meeting emerging demands to preserve brand loyalty and drive sales. According to research, businesses are expected to lose up to $3.8 trillion in revenue in 2025. Resolving this requires a concerted effort to meet consumer
