Customer Experience

How Did EDCO Boost Net Profit and Embrace Digital Transformation?
Tech & Innovation How Did EDCO Boost Net Profit and Embrace Digital Transformation?

In a landscape where digital transformation is often the differentiator between industry leaders and followers, the Electricity Distribution Company (EDCO) has emerged as a notable success story. By the end of 2024, EDCO achieved a net profit of JD15 million, a significant surge from JD10.55

How Computer Vision Can Combat Fake Reviews in Online Retail
Marketing & Customer Relations How Computer Vision Can Combat Fake Reviews in Online Retail

In the evolving landscape of online retail, the issue of fake reviews has become a prominent concern, eroding consumer trust and posing significant challenges for both buyers and sellers. These deceptive reviews, whether fabricated to unjustly inflate a product's reputation or devised to

How Is AI Revolutionizing the Print Production Industry?
Operations How Is AI Revolutionizing the Print Production Industry?

The print production industry is undergoing significant changes as artificial intelligence (AI) becomes increasingly integrated into its processes. Technologies such as machine learning and generative pre-trained transformers (GPT) are transforming various aspects of print production, leading to

Is Bespoke Software the Key to Unlocking Business Efficiency?
Tech & Innovation Is Bespoke Software the Key to Unlocking Business Efficiency?

Businesses are continuously on the lookout for ways to improve efficiency, enhance customer experiences, streamline processes, and maintain a competitive edge in the ever-evolving market. A significant trend that has emerged as a solution to these challenges is the adoption of bespoke software

Can Digital-First Strategies Transform Retail Marketing Success?
Marketing & Customer Relations Can Digital-First Strategies Transform Retail Marketing Success?

In the rapidly evolving landscape of retail marketing, the pursuit of innovative strategies has become imperative for retailers aiming to maintain their competitive edge. Makro, a leading grocery retailer in South Africa, provides an excellent case study on how transitioning from traditional

UnionBank Boosts Customer Engagement with AI and Data Strategies
Tech & Innovation UnionBank Boosts Customer Engagement with AI and Data Strategies

UnionBank of the Philippines has leveraged data-driven strategies to enhance customer engagement through the implementation of Cloudera's advanced technologies. Encouraged by the government to promote digital products, UnionBank identified numerous possibilities to improve offerings, automate

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