The retail industry is standing at a significant crossroads, facing a decision between piecing together fragmented point solutions or embracing the holistic integration of unified commerce platforms. The latter option is proving to be a more advantageous choice, highlighted by research that shows
In a world where consumers are increasingly demanding personalized experiences, it is astonishing to learn that despite 57% of consumers preferring these experiences, only two-thirds of Americans have rated their interactions with brands as merely “okay,” without anyone rating it as “excellent.” Thi
The telecom industry is undergoing a significant transformation, driven by the integration of artificial intelligence (AI) technologies. These advancements are enabling operators to create dynamic, customer-centric networks that enhance the overall customer experience (CX). The traditional methods
In today's rapidly evolving marketing landscape, businesses are increasingly seeking innovative methods to connect with their target audience, making indoor advertising a focal point. A significant indicator of this trend is the remarkable 40% increase in turnover that Brand Management
The 2024 Americas Lodging Investment Summit in Los Angeles showcased the transformative impact of artificial intelligence (AI) on various aspects of hotel operations. However, the "People & Culture" Boardroom Outlook session, moderated by Kelly Ungerman, senior partner at McKinsey
In today's competitive market, businesses must focus on retaining their existing customers to drive sustainable growth and profitability. It's not enough just to attract new customers; the real challenge lies in keeping them and turning them into loyal patrons. This article explores six
