The quality management sector is witnessing a seismic shift, fueled by technological integration and a critical focus on precision within operations. Projections suggest remarkable growth in the Quality Management Software (QMS) market, set to escalate from around $9.2 billion in 2022 to an
Total Quality Management (TQM) is a crucial strategy that companies implement to improve the quality of their products and services, aiming to satisfy customers and enhance operational efficiency. In today's highly competitive business landscape, TQM stands as a necessary element for organizations
In today's contact centers, maintaining high-quality customer service is paramount, but traditional quality management (QM) is often manual and limited. This is where Verint steps in, introducing a forward-thinking strategy that transforms QM through AI-powered bots. These bots automate the
