Total Quality Management (TQM) is a crucial strategy that companies implement to improve the quality of their products and services, aiming to satisfy customers and enhance operational efficiency. In today's highly competitive business landscape, TQM stands as a necessary element for organizations
In today's contact centers, maintaining high-quality customer service is paramount, but traditional quality management (QM) is often manual and limited. This is where Verint steps in, introducing a forward-thinking strategy that transforms QM through AI-powered bots. These bots automate the
