Business Process Automation

FedPoint Boosts Federal Benefits with AI Customer Service
Marketing & Customer Relations FedPoint Boosts Federal Benefits with AI Customer Service

Imagine a federal benefits system so overwhelmed by call volumes during peak seasons that wait times stretch endlessly, frustrating both civilian workforce members and military retirees seeking assistance. This scenario, all too common in large-scale administrative operations, highlights the

Can Solar-Powered Lockers Transform Parcel Delivery?
Operations Can Solar-Powered Lockers Transform Parcel Delivery?

Introduction In an era where e-commerce continues to surge, with millions of parcels delivered daily across the globe, the challenge of creating sustainable and efficient delivery systems has never been more pressing, especially as the environmental impact of logistics grows. Coupled with the

How Can HR Automation Succeed with Process Improvement?
Human Resources How Can HR Automation Succeed with Process Improvement?

Overview of HR Automation in Today’s Landscape In an era where efficiency defines competitive advantage, HR automation has emerged as a critical tool for organizations striving to optimize operations while meeting the demands of a dynamic workforce. The rapid digitization of HR functions is no

Will Trump's Cannabis Policy Reshape Federal Regulation?
Strategic Management Will Trump's Cannabis Policy Reshape Federal Regulation?

Recent statements from President Trump have ignited a firestorm of speculation about the future of cannabis regulation in the United States, raising questions about whether a seismic shift in federal policy is on the horizon, and what this could mean for an industry long caught in legal limbo. On

GitHub Copilot for Legacy Systems – Review
Tech & Innovation GitHub Copilot for Legacy Systems – Review

Imagine a world where the backbone of global banking and government operations teeters on the brink of obsolescence, held together by a programming language older than most developers working today, known as COBOL from the 1950s, which still powers critical infrastructures. With over 200 billion

How Will the IRS Operate During a Government Shutdown?
Strategic Management How Will the IRS Operate During a Government Shutdown?

Unpacking the Challenge: A Roundup of Perspectives on IRS Operations in a Shutdown Imagine a scenario where the federal government grinds to a halt, leaving millions of taxpayers uncertain about their obligations and thousands of federal workers in limbo. As of 2025, this is not a distant

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