Tag: leadership experience

Customer relationship management, General organization management

Activating culture is key to making customer-centricity stick

June 15, 2021

Via: Strategy+Business

Customer experience has become a key focus for companies in every industry. Business leaders understand that there’s long-term value in being customer-obsessed—and significant risk in failing to be. Our research has consistently found that organizations that lead in delivering superior […]

General organization management, Strategic planning

2 Common Management Mantras You Need to Drop Today

August 5, 2019

Via: Inc.

When you’re a startup CEO, you probably don’t have all that much leadership experience. So you will end up learning by doing, and also by listening to others’ conventional wisdom about how to lead your team. That’s a great way […]