February 2, 2018Via: Business 2 Community
Today, it takes a lot more than lightning fast response times to make customers happy. Many brands now use machine learning to help their agents meet customers’ need for speedy responses. But, the human element is still a key differentiator. […]
November 8, 2017Via: Inc.
How will the generation who grew up with Twitter, texting, and Twitch.tv want to communicate at work? The answer will surprise you. I normally help companies and seasoned leaders better lead, engage, and sell to Millennials and Generation Z, but […]
October 3, 2017Via: Entrepreneur
If you’re building a successful, growing business, you are most likely adding staff. To continue to grow to a fully evolved midsize business — one where others manage the employees and make the daily tactical decisions — you will need […]
September 29, 2017Via: Business 2 Community
When you work for yourself or run a business, keeping clients and customers happy can be essential to your bottom line. Unfortunately, sometimes things don’t always go as planned. Either it is because of something you did or something that […]
September 22, 2017Via: Entrepreneur
Too many entrepreneurs become estranged from their teams, turn off partners, and lose deals, all because they lack basic communication skills. Often this lack of skill gets passed down to teams and the problems are perpetuated through the organization. Does […]
September 20, 2017Via: Entrepreneur
Successful leaders are able to meaningfully communicate with others. Steve Jobs inspired his employees to strive for perfect hardware products. Jack Welch mentored the senior leadership team of GE to new heights. Jeff Bezos is known for articulating the Amazon […]
September 6, 2017Via: Marketing Land
At some point in your PPC career, it’s nearly guaranteed you’ll have to manage a difficult client. Whether it’s an agency, consultancy or in-house relationship, somebody’s bound to be unhappy. Numerous issues will arise that will test your patience, attitude […]
August 14, 2017Via: Inc.
Communication is an essential life skill for anyone and everyone. It’s one of the earliest survival skills we learn as growing children. (How else would we have asked our parents for another cookie?) As we grow and become fully functioning […]
August 11, 2017Via: Inc.
“This is Dr. Frasier Crane; I’m listening.” If you are a ’90s television sitcom fan, you might remember this call-in radio show opener by a fictional psychologist on the TV show Frasier. Whether you’re calling into an advice hotline or have […]
July 18, 2017Via: Business.com
Employee engagement and communication in the workplace are two of the most desired areas for improvement. Now, through the use of advanced applications and software tools, teams can talk with each other to improve performance and accomplish more. In the […]