Tag: Call Center QA

Department management, Information Technology

4 Practical Coaching Methods to Improve Your Call Center QA

June 7, 2021

Via: Business 2 Community

About a month ago, my shoe order got lost in transit. Naturally, I called customer service to track it down. I sat on hold for 45 minutes, only to be told, “sorry, I can’t help you — our system says […]