Tag: technology

Customer relationship management, General organization management

Is Voice-Driven Data Capture Part of Your CX Strategy?

November 8, 2018

Via: Business 2 Community

Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX strategy. In recent years customer satisfaction research has been turned upside down by the rapid evolution of the digital customer experience. […]

Educational, Organization management

Getting the Most out of Your Sales CRM [10 Ways]

October 16, 2018

Via: Business 2 Community

A lot of people now store contact information and other essentials in their smartphones and other devices, saving room and hassle. However, there are much easier ways than sifting through page after digital page to find what you’re looking for. […]

Department management, Information Technology

4 Examples of How IoT Makes Your Business More Efficient

October 10, 2018

Via: Small Business Trends

The Internet of Things, or IoT, has taken the world by storm. It has gained momentum in the business world and successfully managed to do what technology aims to do: automate processes and drive efficiency remotely. Businesses are anticipated to […]

Customer relationship management, General organization management

2018 Trends in Customer Success that Make an Impact

October 5, 2018

Via: Business 2 Community

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. Customer success is an ever-changing role and we’ve seen incredible advancements this year in technology, […]

General organization management, Strategic planning

Are Your Digital Transformation Efforts Improving Your Time to Market?

October 4, 2018


Disrupt or be disrupted – that’s the challenge businesses face these days. Either you’re being innovative and changing an existing industry, or someone else beat you to it. There’s really no place in between. So it has become increasingly important […]

Department management, Information Technology

How to Use Predictive Analysis to Improve Customer Retention

September 20, 2018

Via: Business 2 Community

For any business to succeed, you need to retain your customers. Once you win your customers’ loyalty, you can expect a good amount of revenue from repeat purchases. However, if you fail to retain your customers, your sales and profit […]

General organization management, Systems management

This Is the Main Reason Few Entrepreneurs Achieve Explosive Revenue Growth Online

September 10, 2018

Via: Entrepreneur

Tell me if this sounds familiar. You started your business around an idea — a way to help your target customers. It may be a brick-and-mortar type of business or you may have started it recently, which means the online […]

Department management, Information Technology

Putting Chatbots to Work on Your Business’s Website

July 13, 2018

Via: Business 2 Community

We are in the midst of a major communications disruption, where artificial intelligence (AI) is now stepping into the space where receptionists, customer service reps, administrative assistants, and sales associates were once the front lines. Chatbots aren’t just the future. […]

Department management, Information Technology

The Role of AI in Customer Experience

July 5, 2018

Via: Small Biz Club

Trends in the customer service space are showing that by the year 2020, the use of chatbots, a form of artificial intelligence, will skyrocket by 1000%. While 86% of consumers want to enhance the experience by keeping a person as […]

Department management, Marketing

How Retailers Are Using AI to Power their Marketing Communications

June 29, 2018

Via: Business 2 Community

We’re in the age of the customer, and that means providing a seamless experience across channels, delighting customers with same-day deliveries, and providing unparalleled customer service and personalized recommendations that garner evangelism and brand loyalty. But personalized commerce isn’t just […]