Tag: technology

November 8, 2018

Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX strategy. In recent years customer satisfaction research has been turned upside down by the rapid evolution of the digital customer experience. […]

October 16, 2018

A lot of people now store contact information and other essentials in their smartphones and other devices, saving room and hassle. However, there are much easier ways than sifting through page after digital page to find what you’re looking for. […]

October 10, 2018

The Internet of Things, or IoT, has taken the world by storm. It has gained momentum in the business world and successfully managed to do what technology aims to do: automate processes and drive efficiency remotely. Businesses are anticipated to […]

October 5, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. Customer success is an ever-changing role and we’ve seen incredible advancements this year in technology, […]

October 4, 2018

Disrupt or be disrupted – that’s the challenge businesses face these days. Either you’re being innovative and changing an existing industry, or someone else beat you to it. There’s really no place in between. So it has become increasingly important […]

September 20, 2018

For any business to succeed, you need to retain your customers. Once you win your customers’ loyalty, you can expect a good amount of revenue from repeat purchases. However, if you fail to retain your customers, your sales and profit […]

September 10, 2018

Tell me if this sounds familiar. You started your business around an idea — a way to help your target customers. It may be a brick-and-mortar type of business or you may have started it recently, which means the online […]

July 13, 2018

We are in the midst of a major communications disruption, where artificial intelligence (AI) is now stepping into the space where receptionists, customer service reps, administrative assistants, and sales associates were once the front lines. Chatbots aren’t just the future. […]

July 5, 2018

Trends in the customer service space are showing that by the year 2020, the use of chatbots, a form of artificial intelligence, will skyrocket by 1000%. While 86% of consumers want to enhance the experience by keeping a person as […]

June 29, 2018

We’re in the age of the customer, and that means providing a seamless experience across channels, delighting customers with same-day deliveries, and providing unparalleled customer service and personalized recommendations that garner evangelism and brand loyalty. But personalized commerce isn’t just […]