Category: Communication

January 17, 2019

My wife and I communicate with each other quite a bit, as you might expect. We chat in person, talk on the phone, text each other, exchange emails, leave sticky notes — you get the idea. That’s pretty standard for […]

January 4, 2019

The hard data show that “soft skills” are in high demand. In a new LinkedIn analysis, “persuasion” was one of the top skills “most worth learning” in 2019. “Strengthening a soft skill is one of the best investments you can […]

December 18, 2018

When we think about being an “influencer,” we usually think of people speaking from stages, beaming out blog posts to thousands of adoring readers, or racking up millions of followers on Instagram. But what if you could influence someone in […]

October 23, 2018

Negotiation is complex because people are complex. There’s no way around that. If you’ve followed my Inc columns you know that negotiation is one of my favorite topics to write about. In part that’s because I am fascinated by how […]

October 22, 2018

“You can have the greatest idea in the world, but if you can’t communicate your ideas, it doesn’t matter.” – Steve Jobs Superb communication is the key to building a successful business. It’s vital to that you know how to […]

October 19, 2018

When you form a tech startup, your primary focus should be on building a strong reputation while slowly building your customer base. This approach may seem counterintuitive because the traditional strategy is to hype up your MVP (minimum viable product) […]

October 10, 2018

Customer service is perhaps the most important part of a business’ success. After all, with no customers you have no business. But maintaining strong client relationships is a job within itself. Maya Angelou once said, “People may forget what you […]

September 26, 2018

It’s 10 a.m. Do you know where your employees are? If your organization is like most, chances are that fewer and fewer of your team members are actually at headquarters. Even if employees are technically situated there, some are working […]

September 20, 2018

In today’s multifaceted and multinational organizations, cross-functional and virtual teams have become commonplace. Comprised of diverse employees with a wide range of expertise, perspectives, and interests, these teams are often capable of delivering better and faster results while also developing […]

September 14, 2018

Today’s brands exist in a golden age for the customer experience. Now more than ever before, they have a plethora of ways to communicate with their customers whether through email or in-person. The stakes are the highest they have ever […]