Category: Communication

May 18, 2020

As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly seen as the crucial glue that holds a company together. Working remotely, uncertainty in the workplace and disconnection from colleagues mean […]

May 14, 2020

Chat software is quickly becoming an integral part of any website. With the best live chat software, your agents have the opportunity to answer questions and build rapport with potential customers. This keeps them from getting lost and produces higher […]

May 12, 2020

Developing a growth strategy for a small to medium-sized business is a complex, and often time-consuming process. With so much information to evaluate, it’s easy to understand why many business leaders don’t spend enough time considering their hiring processes. And […]

May 1, 2020

When you run a small business it’s easy to want to focus on the big things. Things that will impact your revenue, or bring you publicity to get your name out there. Nobody plans for a crisis to happen, but […]

April 8, 2020

I love nonprofit organizations and the people who power them. Early in my career, I pivoted into the nonprofit sector because I was so inspired by the work people were doing to help their communities and I needed to be […]

April 2, 2020

Virtual meetings have become a staple in the professional workplace, allowing for a simulated face-to-face experience that serves as a viable substitute for the real thing. With recent events surrounding COVID-19, many businesses find themselves utterly dependent on virtual meetings […]

March 10, 2020

With the constant fluctuation in air travel and gas costs, coupled with an ever-expanding remote workforce, companies are using video and web conferencing more than ever before. High-end video conferencing enables companies to save travel money, meeting costs, and ultimately […]

January 8, 2020

Shall we start with the bad news? Employees’ expectations are rising all the time: They want internal communication that’s current, relevant, helpful and unexpected. Luckily, the good news is that there are more interesting ways to communicate than ever before. […]

December 26, 2019

In 2005, A.G. Lafley, the Chairman, President & CEO of Procter & Gamble introduced a concept known as Moments of Truth: A ‘moment of truth”'(MOT) is the moment when a customer/user interacts with a brand, product or service to form […]

October 29, 2019

There are a significant number of managers that struggle to maintain trust and strong relationships with their employees. This can be a key factor behind the large percentage of workers that are unhappy with their jobs. Even in a monotonous […]