Category: Communication

October 23, 2018

Negotiation is complex because people are complex. There’s no way around that. If you’ve followed my Inc columns you know that negotiation is one of my favorite topics to write about. In part that’s because I am fascinated by how […]

October 22, 2018

“You can have the greatest idea in the world, but if you can’t communicate your ideas, it doesn’t matter.” – Steve Jobs Superb communication is the key to building a successful business. It’s vital to that you know how to […]

October 19, 2018

When you form a tech startup, your primary focus should be on building a strong reputation while slowly building your customer base. This approach may seem counterintuitive because the traditional strategy is to hype up your MVP (minimum viable product) […]

October 10, 2018

Customer service is perhaps the most important part of a business’ success. After all, with no customers you have no business. But maintaining strong client relationships is a job within itself. Maya Angelou once said, “People may forget what you […]

September 26, 2018

It’s 10 a.m. Do you know where your employees are? If your organization is like most, chances are that fewer and fewer of your team members are actually at headquarters. Even if employees are technically situated there, some are working […]

September 20, 2018

In today’s multifaceted and multinational organizations, cross-functional and virtual teams have become commonplace. Comprised of diverse employees with a wide range of expertise, perspectives, and interests, these teams are often capable of delivering better and faster results while also developing […]

September 14, 2018

Today’s brands exist in a golden age for the customer experience. Now more than ever before, they have a plethora of ways to communicate with their customers whether through email or in-person. The stakes are the highest they have ever […]

August 15, 2018

Have you ever spent an entire workday on calls only to feel like you accomplished very little at the end of the day? Meetings and calls don’t always fall perfectly in line with a productive work week. However, scheduling the […]

July 31, 2018

We’ve talked a lot about the value of strong design, how it can improve everything from your content to your bottom line. But design isn’t just about making things pretty; it’s a tool to help you communicate effectively and create […]

July 12, 2018

Despite technologies like text and email, good personal or business relationships still hinge on solid face-to-face communication. As the co-owner of the Charleston, South Carolina Money Mailer, Nikki Bernet leans on that principle every day, depending on in-person interactions to […]