Top

Category: Customer relationship management


Customer relationship management, General organization management

How Field Services Can Bring Real Growth To Your Customer Experience

November 12, 2018

Via: Business 2 Community

Businesses have spent almost a decade creating customer experiences (CX) that are more valuable than the features and pricing of the products they produce. From customer service to product quality, brands across all segments are catering to customer sentiment with […]


Customer relationship management, General organization management

Is Voice-Driven Data Capture Part of Your CX Strategy?

November 8, 2018

Via: Business 2 Community

Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX strategy. In recent years customer satisfaction research has been turned upside down by the rapid evolution of the digital customer experience. […]


Customer relationship management, General organization management

Connect the Dots: Lead Qualification and Customer Experience

November 7, 2018

Via: Business 2 Community

In the B2B space, customer experience is primarily thought of as a post-sale concern. Once a potential customer has converted, then it’s time to pull out all the stops and show that customer that they made the right choice. However, […]


Customer relationship management, General organization management

3 Things to Consider When Planning Your 2019 Customer Service Strategy

November 5, 2018

Via: Business 2 Community

As we look forward, 2019 will be a year of change in the customer service industry. Companies are now focusing more on their relationships with customers than ever before, and it’s safe to assume this focus will become even more […]


Customer relationship management, General organization management

3 Ways to Do More with Customer Experience Personalization

November 2, 2018

Via: Business 2 Community

By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease of use, innovation and speed are just a few – personalization has recently been found to be […]


Customer relationship management, General organization management

Automation Can Kill Your Customer Experience Unless You Do This

October 30, 2018

Via: Inc.

Automation is often helpful when it comes to delivering experiences that keep your customers coming back to you. Combine smart automation with data you already have about your customers to deliver customized experiences that showcase that you value them and […]


Customer relationship management, General organization management

The Costs Mount When Customer Service is Disconnected

October 29, 2018

Via: Business 2 Community

The unfortunate truth is that customer service often works in isolation. While companies realize its important role in responding quickly to customers problems, still they are left to operate on their own without support from other departments. They are a […]


Customer relationship management, General organization management

4 Major Customer Service Faux Pas

October 25, 2018

Via: Business 2 Community

When someone reaches out to your customer service team, more often than not, they’re experiencing some sort of issue. As a result, the business is already at a disadvantage during the interaction. Even if the problem can be solved, the […]


Customer relationship management, General organization management

WTF is Customer Success and How Do You Achieve it?

October 23, 2018

Via: Business 2 Community

The selling process has changed. It’s now powered by information, not action. For marketers and sales teams, that means no more cold calling or direct mail and more blogging and ebook generation. Marketers are now busier than ever, generating leads. […]


Customer relationship management, General organization management

The A-Z of Keeping Your Customer Surveys Fresh

October 9, 2018

Via: Small Business Trends

Businesses have used surveys to gather information for a long time. What started as the general store clerk asking, “Do you prefer your five pounds of flour in a cloth or paper sack?” has evolved into online surveys gathering sophisticated […]