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Category: Customer relationship management


Customer relationship management, General organization management

3 Reasons Brands Should Shift to a Direct-to-Consumer Model

July 27, 2021

Via: Entrepreneur

The days of having to leave the house, deal with traffic, find parking and fight the crowds in a retail environment are long gone. Online shopping is not as foreign to most consumers as it once was. It’s now mainstream […]


Customer relationship management, General organization management

How PR Helps You to Achieve Your Business Goals

July 22, 2021

Via: Business 2 Community

Public relations (PR) is often misunderstood. Some believe it is only about getting the press to write about you. Others think it is more to do with crisis management. But PR is so much more than that and is an […]


Customer relationship management, General organization management

How to Use Digital Consumer Psychology to Stand Out From the Competition

July 20, 2021

Via: Entrepreneur

Understanding what your customers are thinking and why they do what they do can make all the difference in your sales. Beauty giant Neutrogena has invested time and money into consumer psychology — and it’s paying off. When the company […]


Customer relationship management, General organization management

Reviewing the Top Strategies for Marketplace Loyalty Programs

July 19, 2021

Via: Business 2 Community

Did you know that Amazon offers a global reward fulfillment initiative? No, I’m not talking about Amazon Prime. Rather, I’m referring to a template for mini rewards programs, called Amazon Moments. This begs the question, is there a more extensive […]


Customer relationship management, General organization management

Internal Customer Service: What You Must Know

July 14, 2021

Via: Small Business Trends

Internal customer service involves everything an organization can do to help their employees fulfill their duties, reach their goals and enjoy their work. It covers how different departments communicate with each other and how individuals interact with their colleagues, subordinates […]


Customer relationship management, General organization management

6 Tips to Increase Sales and Improve CX With Mobile Apps

July 12, 2021

Via: Business 2 Community

COVID -19 undoubtedly changed the global landscape in myriad ways. As well as our behavior in general, it reshaped how we shop. Driven by lockdowns, the pandemic has ushered in a new era of eCommerce. In the US during 2020, […]


Customer relationship management, General organization management

8 Ways to Get More Customer Testimonials (+ How to Use Them To Boost Sales)

July 6, 2021

Via: Business 2 Community

Let’s face it — everyone loves getting a good customer testimonial. At the end of the day, when you start researching a product or service, one of the first things you do is see what other people have to say […]


Customer relationship management, General organization management

Reinventing the In-Store Experience: The Reshaping of Retail

July 2, 2021

Via: Business 2 Community

The world is reopening. After more than a year of people trying to avoid crowds and maintain social distancing, retailers are betting that shoppers will shift to in-person experiences to make up for lost time and regain a sense of […]


Customer relationship management, General organization management

5 Steps to a Goal-Crushing Lead Generation Process

July 1, 2021

Via: Business 2 Community

The process you use to create quality content and appealing offers for lead generation affects whether or not you generate leads. But the process behind acquiring, qualifying, and converting those leads into sales requires even closer attention. This area of […]


Customer relationship management, General organization management

How to Choose the Right CRM System

June 28, 2021

Via: Small Business Trends

A customer relationship management (CRM) manages your small business interactions with clients. The right CRM has the tools and features that include lead tracking, contact management, and other items. What is a CRM System? This software for your business guides […]