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Category: Customer relationship management


Customer relationship management, General organization management

This Is the No. 1 Reason You’re Not Closing More Sales

July 16, 2019

Via: Inc.

I’ve said it before and I’ll say it again: The balance of power has shifted. Today, customers have all the control. But unfortunately, a lot of executives still haven’t gotten the memo. While they’re busy worrying about raising capital and […]


Customer relationship management, General organization management

Apply These 13 Techniques for Better Client Engagement During the Summer Months

July 15, 2019

Via: Small Business Trends

The summer season is hectic for many. It can seem like a massive task to get clients to engage meaningfully during the summer months, as people are dealing with everything from kids being home from school and unwinding to finishing […]


Customer relationship management, General organization management

7 Client Retention Tactics That Are Guaranteed to Grow Your Agency

July 10, 2019

Via: Business 2 Community

Growing an agency starts with the right mindset, a topic that I cover in the article, How to Scale a Marketing Agency Fast. But that might leave you wondering, what else do I need to grow a digital marketing agency? […]


Customer relationship management, General organization management

You Will Thank Us – 4 Tips About Customer Refunds You Need to Know

July 9, 2019

Via: Small Business Trends

Good news — you received a payment from a customer or client. The bad news is, they’re now asking for a refund. Refunding requests can be disheartening, but they can happen from time to time. Don’t go into a panic […]


Customer relationship management, General organization management

Customer Retention Strategy: Keep Customers Coming Back

June 28, 2019

Via: Business 2 Community

As a small business owner, the only true way to generate profitable sales through your website traffic is to keep customers coming back to your website. So, how do you make sure your customers repeatedly come back to your website? […]


Customer relationship management, General organization management

10 Examples of Great Customer Service

June 20, 2019

Via: Small Business Trends

Companies big and small know the key is consistency. Customers expect the same treatment no matter where they go. Customers expect the same treatment no matter where they go. The benchmarks for good customer service is higher than ever! But […]


Customer relationship management, General organization management

When the Customer Journey Fails (and the Importance of Ongoing Review)

June 13, 2019

Via: Business 2 Community

The customer experience. It’s top-of-mind for most companies these days–and with good reason. Search the news to find more than a few analysts, experts, and others sharing observations and advice. They all agree: customers prefer a journey that is as […]


Customer relationship management, General organization management

Want Your Customers to Be Your Biggest Fans? Give Them a Great Experience

June 10, 2019

Via: Inc.

Festival season is in full swing with people young and old flocking to deserts, fields, forests, and venues of all sorts to enjoy immersive musical experiences. Like the events themselves, the festival-business is both vibrant and crowded. I mean really, […]


Customer relationship management, General organization management

9 Ideas for How to Upsell Your Customers and Increase Sales

May 30, 2019

Via: Business 2 Community

As an e-commerce seller, you’re in business to grow your customer base and increase sales. To do this, you have to reach as many people as possible by way of advertising, promotions, and offers. These are all effective ways to […]


Customer relationship management, General organization management

When Less is More in Customer Service

May 28, 2019

Via: Business 2 Community

Most are familiar with this expression, but what about its origin? This required a bit of research–thank you, Wikipedia–which credits German-American architect Ludwig Mies van der Rohewith with originally coining the phrase. Not surprisingly, his work and this idea fall […]