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Category: Customer relationship management


Customer relationship management, General organization management

Why Chick-fil-A Employees Never Say ‘You’re Welcome’

April 29, 2022

Via: Entrepreneur

The success of fast food chain Chick-fil-A never ceases to amaze me. Do you ever notice the lines? I certainly do. It seems like there’s always one at the drive-thru, right? I travel a lot, and whenever I go to […]


Customer relationship management, General organization management

Address These 10 Common Causes of Customer Friction to Maximize Success

April 19, 2022

Via: Entrepreneur

Have you ever waited too long to be served in a restaurant, or visited a website that took forever to load? If you have, then you’ve experienced instances of customer friction, which is defined as anything that makes a person […]


Customer relationship management, General organization management

Your Team Is More Important Than Your Idea and Other Truths About Entrepreneurship

April 12, 2022

Via: Entrepreneur

I’m one of the founders of Passbase. As is the case with many other entrepreneurs out there, we believe that our vision is bold. We aim to create a future that is secure, privacy-focused, and efficient at the same time; […]


Customer relationship management, General organization management

5 Copywriting Tips to Increase Landing Page Conversions

April 8, 2022

Via: Entrepreneur

According to the email marketing platform Campaign Monitor, the average landing page conversion rate across all industries — the number of people who will sign up, purchase or convert on your offer — is a measly 2.35%. So, the hard […]


Customer relationship management, General organization management

How to Stop Getting Ghosted By Sales Prospects

March 8, 2022

Via: Entrepreneur

Here’s a situation familiar to anyone in franchising: You (or someone in your sales team) are in touch with a potential customer. Maybe you’re a franchisee trying to sell them a product. Maybe you’re a franchisor trying to sell a […]


Customer relationship management, General organization management

How to Build Customer Loyalty by Sharing the Inflation Burden

February 28, 2022

Via: Inc.

Inflation hit a 39-year record in late 2021, and it shows no signs of stopping any time soon. As pandemic concerns and supply chain issues continue to add to the stress, companies are once again looking for ways to survive […]


Customer relationship management, General organization management

Selling Online? 10 Important Tips and Tricks to Make More Money from Your Online Store

February 18, 2022

Via: Small Biz Club

Increasing your online sales is likely the primary goal of your business, whether you’re large or small. Fortunately, there are hundreds of ways you can make more selling online, many of which you can implement right now. Here are 10 […]


Customer relationship management, General organization management

What Is Customer Analytics?

February 16, 2022

Via: Business.com

Customer analytics is an important part of any business’s operational and marketing strategies. The insights you gather from customers can be incredibly beneficial and help you make improvements to your business. With the wealth of data the average business accumulates […]


Customer relationship management, General organization management

How to Effectively Monitor Your Company’s Online Reputation

January 20, 2022

Via: Business 2 Community

Nowadays, our customers are ever more online — they love reading online news websites, sharing their favorite products and services on their social media networks, and leaving online reviews about brands. Thus, it is vital that us entrepreneurs have a […]


Customer relationship management, General organization management

Top 7 Customer Feedback Tools for 2022

January 13, 2022

Via: Business 2 Community

Are you looking for the best customer feedback software to capture the inputs that your customers think of you? Your business could have grown multi-folds if you cared about customer feedback. As a business looking to grow, your customers are […]