Top

Category: Customer relationship management


Customer relationship management, General organization management

How to Nurture Customer Success

August 23, 2019

Via: Inc.

There’s nothing like the feeling of success. As business owners, our ideas of success involve growing our companies, increasing sales and leads and creating high-quality products. Many companies, specifically SaaS brands, are focusing on the success of their customers after […]


Customer relationship management, General organization management

The Top 5 Customer Onboarding Challenges and How to Solve Them

August 20, 2019

Via: Business 2 Community

Some people think the most important moment in the customer relationship is when they make the initial decision to purchase. But the period after the purchase, the onboarding phase, is what really establishes the customer relationship. What your organization does […]


Customer relationship management, General organization management

How to Increase Sales by Boosting Consumer Engagement

August 13, 2019

Via: Business 2 Community

We all want the opportunity to get more traffic and sales to our business website. There are several tactics out there that can improve your conversion rate and profitability short-term, but what about long-term solutions? The best long-term solution to […]


Customer relationship management, General organization management

How to Improve Customer Loyalty On-Site

August 9, 2019

Via: Business 2 Community

Business owners and marketers are continually looking for new ways to forge connections with their audience. Customer loyalty is something you can start building with your audience during all of the significant stages of your sales funnel. Today we are […]


Customer relationship management, General organization management

Customer Experience vs Customer Success: What’s the Difference?

August 6, 2019

Via: Business 2 Community

Imagine you are planning to fly home for the holidays. How do you feel about the impending journey? What is your mood as you visualize the process of finding a flight, booking a ticket, getting to the airport, checking your […]


Customer relationship management, General organization management

3 Common Service Mistakes Even Top Businesses Make (and How to Fix Them)

July 31, 2019

Via: Inc.

I spend a lot of nights on the road each year, and like many frequent hotel guests, I have left several things behind in my room during my stays. In the past year alone, I have forgotten power cords, a […]


Customer relationship management, General organization management

How to Organize Your Customer Feedback to Get an Edge

July 29, 2019

Via: Business 2 Community

If you want to grow your business, you need to offer the best of the best to your customers. Whether your business sells a product or a service, you need to constantly strive to impress your customers and improve upon […]


Customer relationship management, General organization management

Cracking the Gen Z Code for Small Business Success

July 23, 2019

Via: Small Business Trends

Gen Z is on track to be the most financially powerful generation of all time. So it makes sense that a lot of small businesses would want them as both customers and employees. So how much do you really know […]


Customer relationship management, General organization management

This Is the No. 1 Reason You’re Not Closing More Sales

July 16, 2019

Via: Inc.

I’ve said it before and I’ll say it again: The balance of power has shifted. Today, customers have all the control. But unfortunately, a lot of executives still haven’t gotten the memo. While they’re busy worrying about raising capital and […]


Customer relationship management, General organization management

Apply These 13 Techniques for Better Client Engagement During the Summer Months

July 15, 2019

Via: Small Business Trends

The summer season is hectic for many. It can seem like a massive task to get clients to engage meaningfully during the summer months, as people are dealing with everything from kids being home from school and unwinding to finishing […]