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Category: Customer relationship management


Customer relationship management, General organization management

5 Things Market Researchers Can Learn From Marketers

February 26, 2021

Via: Entrepreneur

If you’ve talked to anybody in marketing recently, you’ll know how central customer experience is. Innovative companies have sophisticated Customer Experience Management (CEM) systems to track just about every customer interaction, allowing them to measure fast-changing attitudes and opinions on […]


Customer relationship management, General organization management

Being Helpful to Customers

February 9, 2021

Via: Business 2 Community

Increasingly, we are learning the key to our success, as sales people, is to be helpful. Too often, however, what we intend as “help,” actually isn’t helpful. Recently, I was sitting in on a call (it’s easy to do that […]


Customer relationship management, General organization management

Igniting Public Relations Back Into Your Marketing

February 8, 2021

Via: Business 2 Community

First off let me applaud this question being found in resume prescreening questions for a “marketing director,” because nothing shows proves “Necessity is the mother of invention“ like the desire to find a career. These are great question(s) they have […]


Customer relationship management, General organization management, Self-management, Stress management

Be a Goldfish

January 28, 2021

Via: Business 2 Community

I was recently asked what three traits I think are most important for someone in customer service to have. I’d like to broaden the topic to anyone dealing with someone else’s problem or question, be it a customer or another […]


Customer relationship management, General organization management

SMB Customer Service Graduates to Customer Experience

January 22, 2021

Via: Business 2 Community

The evolution of customer service has been relatively incremental over the years. Without question, there have been some ground-breaking innovations that have exponentially changed the way companies interact with customers – digital channels and self-service tools immediately come to mind. […]


Customer relationship management, General organization management

More Sales for Less Money: 8 Tips and Tricks

January 19, 2021

Via: Small Business Trends

In a year when many small businesses are struggling, making sales is the shortest path to getting back on track. While most would agree that you have to spend money to make money, many businesses don’t have the option to […]


Customer relationship management, General organization management, Strategic planning

This Was Steve Job’s Most Controversial Legacy. It Was Also His Most Brilliant

January 19, 2021

Via: Inc.

One of the more well-known legacies about Steve Jobs is his assertion that, contrary to popular belief, the customer isn’t always right. Over the years, Jobs shared the sentiment in a variety of different ways, though the idea was similar–that […]


Communication, Customer relationship management, Department management, General organization management

7 Simple Strategies to Take Your Social Media Customer Support to the Next Level for Happier Customers

January 19, 2021

Via: Business 2 Community

Social media consumes a lot of our waking hours, whether or not we intend it to (I mean, those memes aren’t going to chuckle at themselves). Especially in the COVID era, people seek connection and search for information on social […]


Customer relationship management, General organization management

How to Keep Highly Busy Customers

January 14, 2021

Via: Business 2 Community

One thing that is not likely to change in the near future is inattention. Your customers are busy, tired and unable to focus. While you may want to provide great service, this may be a misnomer for how to provide […]


Customer relationship management, General organization management

Importance of User Activity Monitoring

January 14, 2021

Via: Business.com

Data and network security, legal compliance, and employee productivity are three important facets of running a business. One way to achieve these goals is by implementing user activity monitoring (UAM) tools; however, you should be aware of a few caveats. […]