Category: Customer relationship management

April 29, 2022

The success of fast food chain Chick-fil-A never ceases to amaze me. Do you ever notice the lines? I certainly do. It seems like there’s always one at the drive-thru, right? I travel a lot, and whenever I go to […]

April 19, 2022

Have you ever waited too long to be served in a restaurant, or visited a website that took forever to load? If you have, then you’ve experienced instances of customer friction, which is defined as anything that makes a person […]

April 12, 2022

I’m one of the founders of Passbase. As is the case with many other entrepreneurs out there, we believe that our vision is bold. We aim to create a future that is secure, privacy-focused, and efficient at the same time; […]

April 8, 2022

According to the email marketing platform Campaign Monitor, the average landing page conversion rate across all industries — the number of people who will sign up, purchase or convert on your offer — is a measly 2.35%. So, the hard […]

March 8, 2022

Here’s a situation familiar to anyone in franchising: You (or someone in your sales team) are in touch with a potential customer. Maybe you’re a franchisee trying to sell them a product. Maybe you’re a franchisor trying to sell a […]

February 28, 2022

Inflation hit a 39-year record in late 2021, and it shows no signs of stopping any time soon. As pandemic concerns and supply chain issues continue to add to the stress, companies are once again looking for ways to survive […]

February 18, 2022

Increasing your online sales is likely the primary goal of your business, whether you’re large or small. Fortunately, there are hundreds of ways you can make more selling online, many of which you can implement right now. Here are 10 […]

February 16, 2022

Customer analytics is an important part of any business’s operational and marketing strategies. The insights you gather from customers can be incredibly beneficial and help you make improvements to your business. With the wealth of data the average business accumulates […]

January 20, 2022

Nowadays, our customers are ever more online — they love reading online news websites, sharing their favorite products and services on their social media networks, and leaving online reviews about brands. Thus, it is vital that us entrepreneurs have a […]

January 13, 2022

Are you looking for the best customer feedback software to capture the inputs that your customers think of you? Your business could have grown multi-folds if you cared about customer feedback. As a business looking to grow, your customers are […]