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Category: Customer relationship management


Customer relationship management, General organization management

5 Ways to Implement Lean Principles in Your Business While Achieving Consistent Results

October 2, 2023

Via: Entrepreneur

Lean principles have proved incredibly effective for future-proofing organizations from wasting resources. Though the philosophy originated in manufacturing, its adaptability has made it essential for any modern business leader looking to eliminate resource waste, improve quality, reduce variations in customer […]


Customer relationship management, General organization management

Expert Advice for Supercharging Your Business’s Customer Service Training

September 28, 2023

Via: Entrepreneur

Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service might sound simple, it’s more than just making […]


Customer relationship management, General organization management

4 Ways ChatGPT Could Be Harming Your Customer Experience (and What To Do About It)

September 28, 2023

Via: Forbes

ChatGPT can make a huge difference to your business’s operations, workflows, and overall productivity. With the right prompts, the large language model can write your emails, supercharge your recruitment, and even give you more confidence as a business owner. But […]


Customer relationship management, General organization management

Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal

September 27, 2023

Via: Entrepreneur

Amissing ingredient in your customer service approach — I’m going to hazard to guess — is empathy. If you infuse empathy into your customer service via customer service training and the other elements I’ll discuss below, you’ll be on your […]


Customer relationship management, General organization management

The Key to Building Unshakeable Customer Relationships

September 15, 2023

Via: Entrepreneur

Hey entrepreneurs! You’re doing everything by the book. You’ve got your CRM software, email newsletters and 24/7 customer support, and yet, you’re not seeing that extraordinary spike in customer loyalty. Ever wondered why? Let me tell you: Your customers have […]


Customer relationship management, General organization management

15 Customer Loyalty Program Ideas

September 14, 2023

Via: Small Business Trends

Small businesses often grapple with ways to stand out, keep customers engaged, and drive revenue growth. Enter customer loyalty programs, an instrumental tool designed to bolster client retention and brand affinity. These initiatives yield numerous benefits: they catalyze repeat business, […]


Customer relationship management, General organization management

Why AI Could Be The Key To Sealing The Deal With The Biggest Customers

September 13, 2023

Via: Forbes

Enterprise sales are the holy grail for most businesses – the sale of products and services to a large company offers a potential step-change for revenues and profitability. The hitch is that these are also the hardest customers to sell […]


Customer relationship management, General organization management

What Entrepreneurs Can Learn From the Hidden Parallels Between Japanese Martial Arts and Customer Interaction

September 11, 2023

Via: Entrepreneur

Direct marketing is a promotional method that delivers information about your company, product or service directly to your target audience, bypassing traditional advertising intermediaries. Essentially, it’s about direct communication with consumers, which is vital for your business’s success. Shuhari, a […]


Customer relationship management, General organization management

Know Your Audience, Conquer the Market — The Importance of Buyer Personas in Franchise Marketing

September 8, 2023

Via: Entrepreneur

The goal of any marketing effort is to attract qualified candidates at the top of your sales funnel. But before you start, it’s important to know who you are targeting, so you can determine how to target them appropriately. The […]


Customer relationship management, General organization management

The Ridiculously Easy Guide to Internal Customer Service Training

September 8, 2023

Via: Entrepreneur

Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with insights that can catapult your initiative into success if you choose to do it on a […]


Customer relationship management, General organization management

Building a Successful Business on a Foundation of Feedback

August 31, 2023

Via: Entrepreneur

Alok Ahuja started Trexity, a last mile, local delivery platform, after realizing there was a specific need for a software platform that offers efficient, same-day delivery from small businesses to the doorsteps of customers. This realization came when Alok was […]


Customer relationship management, General organization management

The Stakes Are Set To Get Higher In Onsite Search Experience

August 28, 2023

Via: Forbes

Whenever we are presented with a question that we don’t have the answer to or a situation that is unfamiliar to us, we seek help. Historically, we might have sought out a book or a manual in our search for […]


Customer relationship management, General organization management

Building a Business With Customer Care at The Forefront

August 24, 2023

Via: Entrepreneur

Sometimes the most difficult experiences can push you in the right direction. For Carmen Sturniolo, owner of Ambitious Athletics, that moment came after his father passed away from a medical condition. He realized a desk job wouldn’t satisfy him and […]


Customer relationship management, General organization management

Give Customers an Incredible Unboxing Experience

August 7, 2023

Via: Small Biz Club

The unboxing experience has been pretty big for a while. You’ll find YouTube channels specifically dedicated to the unboxing experience, customers buying items from small businesses in the name of the unboxing experience, and even some businesses have gotten around […]


Customer relationship management, General organization management

4 Ways To Improve the Customer Experience in Your Restaurant

July 31, 2023

Via: Small Biz Club

Maybe people come for the food but stay for the atmosphere. Restaurant owners strive to keep a steady stream of customers flowing in and out of their place. Once you’ve gained a crowd, you always want to retain them. Customers […]


Customer relationship management, General organization management

Your Customers Will Tell You Where to Focus, If You Let Them

July 17, 2023

Via: Inc.

As brands plan for how to grow and include more people, a wonderful place to start is by listening to consumers. Tune in to what people are saying on social media, the feedback they are giving you directly, and conversations […]


Customer relationship management, General organization management

How Leaders Can Strengthen Relationships with Their Customers and Stay Relevant

July 14, 2023

Via: Entrepreneur

The recent surge in digital behaviors has raised the bar in customer expectations. According to a 2021 McKinsey report, 75% of consumers switched stores, products or buying methods during the pandemic, and consumer loyalty became more elusive. Ecommerce giants set […]


Customer relationship management, General organization management

Turn ‘Likes’ into Easy Sales — Why Social Commerce is Crucial for Growth

July 11, 2023

Via: Entrepreneur

Over the last decade, the burgeoning creator economy — which centers on individuals creating and monetizing digital content — has supercharged the growth of social commerce. The evolution of social media platforms making high-production value content, particularly video, more accessible […]


Customer relationship management, General organization management

40 Essential Restaurant Survey Questions

June 15, 2023

Via: Small Business Trends

In the ultra-competitive restaurant industry, staying attuned to customer preferences and expectations is crucial for business success. Restaurant surveys serve as powerful tools to gather valuable feedback directly from patrons, helping owners and managers gain customer insights that can enhance […]


Customer relationship management, General organization management

The ABCs of Making More Sales as an Online Business (and No, It’s Not ‘Always Be Closing’)

June 14, 2023

Via: Entrepreneur

As the digital marketplace grows more and more crowded, online business owners are in need of ways to stand out from the pack. Especially in the face of ever-increasing costs and competition, it is getting harder to answer questions like: […]