Category: Customer relationship management

January 17, 2020

If you want to grow your business, your customer service constantly needs to be evolving and improving. As you likely already know, outstanding customer service is the key to a successful business. A Microsoft survey in 2017 revealed that 54 […]

January 11, 2020

Every business needs to grow. However, in today’s customer-centered economy, simply seeking out new customers is not enough. Companies today are instead looking to implement a customer expansion strategy. Customer expansion isn’t about pushing current customers to spend more; rather, […]

January 9, 2020

Your business has a lot of assets, but your customer relationships are among the most important. Strong customer relationships are predictive of a business that not only survives, but thrives. Your satisfied customers have the potential to be your most […]

January 3, 2020

If you’re browsing a company’s website these days, chances are likely a chat frame will pop up in your window. You’ll typically be greeted by a friendly photo and a “Hello there! How can I help you today?” Welcome to […]

January 2, 2020

You’ve got great products. You’ve got competitive prices. You’ve got lovable ads. But unless your customer experience is exceptional, you aren’t going to get ahead in 2020. Remember, research giant Walker predicted seven years ago that CX would overtake price […]

December 23, 2019

Planning for growth and improvement in 2020 means that understanding customer experiences really should be top of mind. We need to understand in detail what’s going on and, crucially, why. Without understanding customer experiences, we’re always behind the curve. With […]

December 18, 2019

Not getting enough clients is one of the worst feelings. Without quantifiable success, it can seem like everything that you are working on and care about is for nothing. Plus, without enough clients, there is often a sense of urgency […]

December 17, 2019

With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments your customers make about your company. Paying attention to open-ended feedback is crucial if you want a clear representation of […]

November 25, 2019

Data runs everything today—browsing the web on my phone, my heart beat and wellness on my fitbit, my credit card spending history. And those are just a few things brands know about me. Data runs the world. Brands now have […]

November 20, 2019

Global ecommerce sales are predicted to more than double between 2018 and 2023, surpassing $6.5 trillion in 2023. Big Spenders (customers who spend more than $500 a year in online retail purchases) are a big factor in that growth. According […]