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Category: General organization management


General organization management, Systems management

Grow Your Business Through Sales and Marketing Alignment

November 16, 2018

Via: Entrepreneur

Whether you’re an entrepreneur just starting out or you’ve been leading a business for a while, you understand that sales is key to growth. You don’t have to have all the answers to everything before you start your business, but […]


Administration, General organization management

4 Best Tips for Successful Leadership of Generation Z Employees

November 16, 2018

Via: Business 2 Community

Generation Z makes up about 25 percent of the population, outnumbering both Baby Boomers and Millennials. Born between 1995 and 2010, the eldest members of Gen Z are entering the multigenerational workforce in large numbers, bringing with them a whole […]


General organization management, Strategic planning

3 Aspects of Your Business Plan Most Founders Overlook

November 14, 2018

Via: Inc.

For many organizations, the last quarter of the year is prime time for a strategic review. That magical (if somewhat arbitrary) time at the end of the year as we review our successes & failures and begin to plot & […]


General organization management, Strategic planning

What Kind of Sales Strategy do You Embrace?

November 13, 2018

Via: Inc.

Whenever you are involved in selling, it is easy to get sidetracked by focusing only on what is happening right here and now. While I encourage sales people to be focused on being present and in the moment, sales is […]


Customer relationship management, General organization management

How Field Services Can Bring Real Growth To Your Customer Experience

November 12, 2018

Via: Business 2 Community

Businesses have spent almost a decade creating customer experiences (CX) that are more valuable than the features and pricing of the products they produce. From customer service to product quality, brands across all segments are catering to customer sentiment with […]


Administration, General organization management

Years of Research Says This 1 Quality Will Make You a Better Boss (It’s Probably Not What You Think)

November 12, 2018

Via: Inc.

In a world that celebrates boastful, self-aggrandizing behavior, you might be surprised to learn that researchers and employment experts are highlighting an opposite quality as the key to better leadership at work: It’s the quality of humility. “Humility is a […]


General organization management, Systems management

5 Steps for Aligning Marketing and Sales in your Small Business

November 9, 2018

Via: Small Business Trends

Whether you’re an entrepreneur just starting out or you’ve been leading a business for a while, you understand that sales is key to growth. You don’t have to have all the answers to everything before you start your business, but […]


Customer relationship management, General organization management

Is Voice-Driven Data Capture Part of Your CX Strategy?

November 8, 2018

Via: Business 2 Community

Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX strategy. In recent years customer satisfaction research has been turned upside down by the rapid evolution of the digital customer experience. […]


Customer relationship management, General organization management

Connect the Dots: Lead Qualification and Customer Experience

November 7, 2018

Via: Business 2 Community

In the B2B space, customer experience is primarily thought of as a post-sale concern. Once a potential customer has converted, then it’s time to pull out all the stops and show that customer that they made the right choice. However, […]


Customer relationship management, General organization management

3 Things to Consider When Planning Your 2019 Customer Service Strategy

November 5, 2018

Via: Business 2 Community

As we look forward, 2019 will be a year of change in the customer service industry. Companies are now focusing more on their relationships with customers than ever before, and it’s safe to assume this focus will become even more […]