Category: General organization management

November 16, 2018

Whether you’re an entrepreneur just starting out or you’ve been leading a business for a while, you understand that sales is key to growth. You don’t have to have all the answers to everything before you start your business, but […]

November 16, 2018

Generation Z makes up about 25 percent of the population, outnumbering both Baby Boomers and Millennials. Born between 1995 and 2010, the eldest members of Gen Z are entering the multigenerational workforce in large numbers, bringing with them a whole […]

November 14, 2018

For many organizations, the last quarter of the year is prime time for a strategic review. That magical (if somewhat arbitrary) time at the end of the year as we review our successes & failures and begin to plot & […]

November 13, 2018

Whenever you are involved in selling, it is easy to get sidetracked by focusing only on what is happening right here and now. While I encourage sales people to be focused on being present and in the moment, sales is […]

November 12, 2018

Businesses have spent almost a decade creating customer experiences (CX) that are more valuable than the features and pricing of the products they produce. From customer service to product quality, brands across all segments are catering to customer sentiment with […]

November 12, 2018

In a world that celebrates boastful, self-aggrandizing behavior, you might be surprised to learn that researchers and employment experts are highlighting an opposite quality as the key to better leadership at work: It’s the quality of humility. “Humility is a […]

November 9, 2018

Whether you’re an entrepreneur just starting out or you’ve been leading a business for a while, you understand that sales is key to growth. You don’t have to have all the answers to everything before you start your business, but […]

November 8, 2018

Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX strategy. In recent years customer satisfaction research has been turned upside down by the rapid evolution of the digital customer experience. […]

November 7, 2018

In the B2B space, customer experience is primarily thought of as a post-sale concern. Once a potential customer has converted, then it’s time to pull out all the stops and show that customer that they made the right choice. However, […]

November 5, 2018

As we look forward, 2019 will be a year of change in the customer service industry. Companies are now focusing more on their relationships with customers than ever before, and it’s safe to assume this focus will become even more […]