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Category: General organization management


General organization management, Strategic planning

This Startup Is Taking On Amazon to Help Independent Bookstores

July 2, 2020

Via: Inc.

Most companies have mission statements. The Lit. Bar has a mission poem. When Noelle Santos launched her New York City borough’s sole independent bookstore in April 2019, she laid out in verse her intention to bring together the community through […]


General organization management, Systems management

Want to Learn to Code? Here Are the 5 Programming Languages You Should Learn in 2020

July 2, 2020

Via: Inc.

If you’re looking for a career change, or even just a challenge, it might be time to learn to code. Actually, chances are, you’ve heard that before, and now you’re ready to finally get started. The question is, where to […]


Administration, General organization management

How To Protect Your Company From the Dangers of Normalcy Bias During the Covid-19 Crisis

June 30, 2020

Via: Inc.

As companies rush to reopen, many are falling into the trap of “getting back to normal.” They don’t realize we’re heading into an era with waves of restrictions due to spikes in Covid-19 cases. Several states that opened early have […]


Customer relationship management, General organization management

How to Measure Customer Retention

June 29, 2020

Via: Business 2 Community

Get ready to do a little math. While not my typical lesson, this is very important. It’s about customer retention—which can lead to customer loyalty. Loyal customers are important to all businesses regardless of industry or size—large, small, B2B or […]


Administration, General organization management

7 Employee Advocacy Platforms Your Company Should Consider Using

June 25, 2020

Via: Business 2 Community

No matter where employees are working — whether remotely or in various office locations — your organization must find ways to keep them engaged and contributing. One of the best ways to do so is with an employee advocacy platform. […]


Customer relationship management, General organization management

3 Areas to Improve for Customer Service Work-From-Home

June 25, 2020

Via: Business 2 Community

Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up. Though there is hope on the horizon that a vaccine will be available soon, this crisis has undeniably changed life […]


Administration, General organization management

How to Successfully Establish a Board of Advisors and Directors

June 24, 2020

Via: Inc.

Many startup founders I know avoid establishing a formal advisory board or board of directors for as long as possible, with the excuse that this is just another burden, or it has more risk than value to the founder. In […]


General organization management, Systems management

10 Ways Enterprises Are Getting Results From AI Strategies

June 24, 2020

Via: Business 2 Community

One in 10 enterprises now use 10 or more AI applications; chatbots, process optimization, and fraud analysis lead a recent survey’s top use cases according to MMC Ventures. 83% of IT leaders say AI & ML is transforming customer engagement, […]


Other

Shifting Bricks-and-Mortar Businesses Online

June 23, 2020

Via: Business 2 Community

The COVID-19 pandemic has forced a fundamental shift in how many retail businesses operate. With the government closure of non-essential businesses and customers nervous about keeping proper social distances in retail spaces, many brick-and-mortar businesses have focused on adding ecommerce […]


Customer relationship management, General organization management

3 Customer Experiences That Get Social Media Attention

June 23, 2020

Via: Small Business Trends

What gets your customers to share their experiences at your store with their friends? That’s what Avionos wanted to know in a recent survey it conducted. The survey finds, quite simply, that these factors lead to people sharing their great […]